The staff was very friendly and helpful in dealing with the repairs to my car and it was finished early! Plus, the repairs were done to my satisfaction. Thank you to everyone at Cooks.
2/23/2017
Edward F. VERIFIED CUSTOMER
Vehicle Make : Lexus
On time - excellent results - very impressed
2/15/2017
Karen H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent
2/15/2017
Rebecca G. VERIFIED CUSTOMER
Vehicle Make : Honda
Justin was very helpful. He kept me informed throughout the entire process and was very polite.
2/10/2017
Joan P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Pam was great. Answered all my questions. She did a good job. Thanks, Pam
2/3/2017
Suzanne A. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job, thanks!
2/2/2017
Sue V. VERIFIED CUSTOMER
Vehicle Make : Lexus
Sent them earlier
1/28/2017
Suzanne B. VERIFIED CUSTOMER
Vehicle Make : Lexus
I have used your services in the past and when I called USAA regarding this repair I expressly requested Cooks Collision. Everyone I have dealt with in the past and present were extremely helpful, competent and professional, from your front office staff, to the person handling the claim (Justin) to the repairmen.
1/24/2017
Sherry S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Friendly and professional staff. Great work. Thank you.
1/19/2017
Brenda W. VERIFIED CUSTOMER
Vehicle Make : Acura
Alberto Zuniga was an outstanding professional, and kept me up to date on everything. I greatly appreciate his assistance throughout this process. He made it as seamlsss as possible. I would definitely work with him again if necessary.
1/14/2017
Laurie R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Pam was great with her proactive communication keeping me up to date
The car looks great
12/15/2016
Jennifer L. VERIFIED CUSTOMER
Vehicle Make : Ford
Cooks collision really take pride in their work. I am especially pleased that they found a way to repair w/o using substandard parts! The Customer Service was excellent! They kept me up to date daily and kept in touch though the entire process. Special Thanks to Peter for all of the Great communication and always discussing changes with me before making any changes to the work order. Amazingly you can't tell my car was ever damaged! Thanks Guys!!
11/3/2016
Kitty S. VERIFIED CUSTOMER
Vehicle Make : Volvo
I felt the representative was condescending. I felt uncomfortable talking with him, because my opinions seemed to not matter and some instructions were not followed correctly. Lastly, I prefer to have dealt with one adjuster, not 2 and ****/2 (****/2 being the trainee).
10/29/2016
Lyssa S. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Thou guys were beyond awesome!!! Thank you!!!
10/5/2016
Kenneth M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great Service! Second time this year and would totally come back!!
9/30/2016
Chuck E. VERIFIED CUSTOMER
Vehicle Make : Audi
Extremely professional and attentive in making sure the job was done right.
9/30/2016
Barbara O. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Alex and crew were great. Second time with cooks. I would go nowhere else. I send friends and they are happy too. Great job
9/24/2016
James M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Walter and the team where very professional. I like the text I received on the status of my car and the ease of having a rental car company near by.
9/7/2016
Pam N. VERIFIED CUSTOMER
Vehicle Make : Toyota
I cannot say enough good things about Walter. He went above and beyond to be helpful. The whole experience was great everything went seamlessly and I even got my car back earlier then expected. I appreciated the email updates as well. I am a very happy customer! My car looks beautiful.
Thank you, Pam N
9/3/2016
Christine W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Alberto and the rest of the Cook's Team were Awesome! I really enjoyed the text updates informing me continually of the status of my vehicle. My Jeep looks good as new. Thank you for a job well done and your professionalism the entire way.
Christine