Team was very prompt and kept me informed of each step...very pleased with the office guy and Jeremiah
2/16/2017
Emelyn B. VERIFIED CUSTOMER
Vehicle Make : Kia
Superb customer service
2/15/2017
Luis B. VERIFIED CUSTOMER
Vehicle Make : Nissan
The whole staff is just amazing and I got my car sooner than expected and every morning I was updated with my car
2/12/2017
Steven H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Beautiful job and customer service.
2/11/2017
Debbie C. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for asking this question, useauly people take the opportunity to point out dissatisfaction but on the contrary I would like to take this opertunity to highlight everything that is extraordinary.
From the moment I walked in the door to when I picked up my repaired vehicle I was treated with curtesy, professionalism and utmost respect by your staff. Collision Advisor Mr. Lenin Portillo answered my questions with complete knowledge and attentiveness to customer service "what an asset Mr. Portillo is"
I now know why YELP gave PacificElite in Covina Ca. a 5 star rating, the only misfortune here is ... is that there's not a 10 star rating. Well done and extremely impressed by your services, facility and most of all Mr. Lenin Portillo and your whole staff at this location. worthy of 10 stars!
Sincerely,
Ms. Deborah Clemmer
2/10/2017
Melinda F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent customer service and repair.
2/9/2017
Margarita V. VERIFIED CUSTOMER
Vehicle Make : Ford
I had no problems at all everybody is great,friendly and did a great job Thank You
2/4/2017
Darren/ Jaydee. VERIFIED CUSTOMER
Vehicle Make : Toyota
Vu was professional and extremely helpful when answering my questions. Ulysses in the office was also professional and a great front office person. I am satisfied with how my car was cared for. Thank you!
2/2/2017
Rodward G. VERIFIED CUSTOMER
Vehicle Make : BMW
Well organized shops and clean facility.. Employees were warm and professional.. will definitely recommend to others body work!!!????????????????????????????????
1/27/2017
Nicholas S. VERIFIED CUSTOMER
Vehicle Make : Scion
The service was the great will Definitely refer other people to your shop.
1/23/2017
Lucila C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent service ,excellent costumers service. Thank you to Vu and all the office staff and drivers .
1/21/2017
Jonathan A. VERIFIED CUSTOMER
Vehicle Make : Honda
My car was only partially buffed therefore the other half of my car now looks off.
From past experiences the entire car was made to look like it never had an accident not just part of it.
It would be nice if a company would do thorough detailed work, specially when they're getting paid enough.
1/19/2017
Cheryl R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Employees over there are courteous and very professional . They updated on the repairs everyday. Repairs were done on time . I'll recommend this facilitiy to the my friends and acquaintances .
1/19/2017
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Honda
Car Looks Great!
1/16/2017
Beatrice F. VERIFIED CUSTOMER
Vehicle Make : Mercury
Friendly and knowledable staff. Kept me informed on status of my car and even had it ready a little before estimated time. Verybpleased.
1/14/2017
Martha A. VERIFIED CUSTOMER
Vehicle Make : Honda
Jeremiah was great to work with. He kept us informed about the progress all through the process. We are repeat customers and would definitely come back to see you if in need of repair work. (But hopefully we won't see you again!)
1/4/2017
Rosalyn N. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was finished earlier than expected. I was informed of the status of my vehicle and everyone at Elite was courteous. I will definitely use them again in the future.
1/3/2017
Jeanette G. VERIFIED CUSTOMER
Vehicle Make : GMC
I really appreciated all the updates on the status of my car. Vu and the entire staff were extremely helpful.
12/31/2016
Briana H. VERIFIED CUSTOMER
Vehicle Make : Kia
Everything went smoothly. All staff that helped me were friendly and professional. I received daily updates on the status of vehicle. I would most definitely recommend you all without hesitation!
12/30/2016
Anneke/ Brian. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent service and communications. Staff was friendly and accommodating. The best repair service I have experienced.