Thank you Pacific Elite! Your staff was amazing! Extremely helpful throughout the whole process. My car looks amazing and I wasn’t expecting great results but I received my car back looking brand new! Super happy customer here and would highly recommend Pacific Elite to anyone who has high expectations because that is what you get here. Customer service over and beyond. Thank you again!
4/18/2018
Virginia Ybarbo. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very nice and sufficient
4/18/2018
Michael B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The job was finished very quickly.
4/16/2018
Joseph R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service an care.
4/14/2018
Gloria D. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car came out beautiful! You can't tell it was ever in an accident. Your staff is very friendly and helpful. Thank you for keeping me posted with the the progress of the repair. ????
4/12/2018
Maria/ Kevin. VERIFIED CUSTOMER
Vehicle Make : Ford
I never had the experience of dealing with an auto body shop due to an accident, so needless to say, I went in with trepidation. The folks at Pacific Elite were nothing short of fantastic! They were great! Thank you so much for keeping me posted and the wonderful work you performed.
4/12/2018
Velasco.joseph Michael. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great friendly staff. My car was completed very quickly. Even the car wash and detail job was great. I was completly satisfied. I would recommend Elite to my family and friends. Thanks again!
4/4/2018
Ramon L. VERIFIED CUSTOMER
Vehicle Make : Nissan
They were professional courteous and did a superb job on my truck
4/3/2018
Jose M. VERIFIED CUSTOMER
Vehicle Make : Honda
I am very please with the process from the very start to the end of the peocess. I was taken care really well by Ulysses, excellent customer service. The paper work was ready at my arrival when dropping off the Vehicle. Lenin Portillo, excellent collision advisor who kept me informed every step of the way and had my Honda ready before it's due date. I do not know all the names of the person's who helped, but I have to say everyone was a great part of excellent service. I rate your service 5 star. My wife's car had also been repaired at your shop. Excellent Service. I would recommend highly Pacific Elite. Thank you very much and God Bless you Greatly in all you do.
4/3/2018
Dorinda B. VERIFIED CUSTOMER
Vehicle Make : Toyota
John & Ulysis & the rest of the staff were great. Very professional, very kind & helpful. I will recommend this company to friends & family
4/2/2018
Gladys M. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciate John's advice regarding keeping my car until the parts came in so I did not have a rental so long. I love the text updates! My car looks like new thanks for making this as painless as possible. Great quality work.
3/31/2018
Kelly T. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone on staff was very helpful and pleasant to talk to!
3/31/2018
Fiona Annmarie. VERIFIED CUSTOMER
Vehicle Make : Honda
They kept me up to date on everything , and took thed time to explain all repairs although the other company was paying.
They had amazing customer service , were very polite and greeted me with a smile.
3/29/2018
Denise B. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Very good customer service. Everything went as promised.
3/29/2018
Barbara L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everybody there was very very nice or had my problem was with the person that gave me to you her name is Mimi that works for the insurance company she was not very nice someone on a past that one on to the insurance company as far as you guys go I would come back and have my car done again and when I need to use anybody you guys will be the one the two guys that helped me were very very nice and the girl that helped me out at the end was very nice too I got my car back it was cleaner than it was when I bought it you have an awesome team there and I hope they're well being paid for it cuz it is hard to work with the public
3/26/2018
Lori D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everyone was courteous and very customer service oriented.
I felt welcome and comfortable asking questions. Great job on itemizing the
repair estimates. Mostly of all the repairs were done professionally and timely. My vehicle looked almost as good as brand new. I like the periodic status updates via text message - saved me the phone call checks. Excellent partnership with AAA.
3/24/2018
Pete S. VERIFIED CUSTOMER
Vehicle Make : GMC
Your final-repair satisfaction survey is a bit premature. In our final inspection prior to my receiving my vehicle, your representative John Kurby and I discovered that the right rear exhaust pipe appeared to be pushed-in approximately 2 inches beyond the plane of the bumper. Closer inspection by your shop people, exposed the possibility that a bracket bracing the exhaust pipe might have been installed backwards. No further specifics were offered by Mr Kurby other than to say that the underside had to be rechecked. Since I already had planned an out-of-town visit to commence tomorrow morning I decided that I can wait until next week Monday to get my car back, fully repaired. I submit this information not as criticism but, instead, only as a conveyance of the circumstances as I understand them to be. No worries. I trust your people to render any corrective measures necessary.
3/23/2018
Jo Ann. VERIFIED CUSTOMER
Vehicle Make : Toyota
Their customer service is the BEST! Their quality of work is also the BEST!!
3/22/2018
Pat D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service!! They were very good at keeping me
informed on the repair status.