They made things as easy as possible for an otherwise miserable situation.
11/14/2017
Jodi M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My contact person kept me up to date and repairs were done in timely fashion
11/14/2017
Mary Ann. VERIFIED CUSTOMER
Vehicle Make : Jeep
Rating of **** to 10 they were a 11.
11/11/2017
Michael F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job and done ahead of schedule
11/11/2017
Suzanne T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service was great. I left a coffee maker in trunk of rental . Can you help.
11/9/2017
Robert S. VERIFIED CUSTOMER
Vehicle Make : BMW
Vince was very good. Excellent customer service. He helped me feel at ease and even stayed late so that I could pick up my car. This level of customer service is rarely seen today. You should value the service that he provides.
Dr. R ****
11/7/2017
Deborah E. VERIFIED CUSTOMER
Vehicle Make : Honda
Vince & Shelby we’re so helpful when I had conflicts at work at the time I needed to drop off my car. They offered to stay a bit later and made sure that my rental car was there waiting for me. The area where the repair was done looks great. Would definitely recommend this shop to friends & family.
11/1/2017
Daryl T. VERIFIED CUSTOMER
Vehicle Make : Mercury
Very clean, organized, and prompt. Jeff was professional and understanding. Will recommend to other people.
10/28/2017
Duane C. VERIFIED CUSTOMER
Vehicle Make : Honda
Abra did everything right and in a timely manner. They expedited my rental, delivered it and picked up my car. They kept me informed daily on the progress of the repair. And best of all the work was top notch, Thanks
10/25/2017
Jason S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Shelby and Jeff are awesome! I didn't know what to expect when I took my car in but Shelby answered all my questions and Jeff wasted no time getting my baby into surgery after I was rear-ended. The entire process from start to finish was completely hassle-free thanks to their wonderful customer service and the guys behind the scene who did the repairs.
10/24/2017
Brian B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent communication throughout the process and a job well done!
10/20/2017
Chelsea D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Of the three times I've been to ABRA, I've never been disappointed. I would recommend it to anyone. Efficient, and obviously skilled technicians make ABRA the best around.
10/19/2017
Tanya Y. VERIFIED CUSTOMER
Vehicle Make : Ford
Repairs were done in a timely manner and I was kept updated on the status. I was very happy with how quickly my car was repaired.
10/14/2017
Eric K. VERIFIED CUSTOMER
Vehicle Make : Dodge
Bumper was not properly installed upon fist delivery attempt. Paint and other parts still damaged upon first delivery attempt. Additional week worth of work and more paint to correct. Never even as much as an I’m sorry for our mistakes just a we’ll fix it. Which was what was supposed to happen the first time.
10/14/2017
Steven S. VERIFIED CUSTOMER
Vehicle Make : Kia
Good communication
10/13/2017
Centers.linda L. VERIFIED CUSTOMER
Vehicle Make : Dodge
They went above and beyond what was expected.
10/12/2017
Robert W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Things like blind side and rear collision sensors do not work and the idiot light on dash was even on tonsay it wasn’t working when it was delivered back to us. Not sure why it wasn’t checked before returning it. According to my wife when she called and was put through to the manager handling the case it was more important for him to leave versus listening to her and working out a plan to fix the problem. So as your statement says making sure customer is satisfied must not be a concern of all staff...
The driver that returned the van was very nice and pleasant.
10/11/2017
Michael P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you so much our experience with your completing our car and everything was absolutely great