Fairway customer service was great, and Matt Veale was awesome. The repair work appears to be great, too. The part I was not happy with was the wait time for approval by the insurance company (which was not mine). My vehicle was in the shop for 4 weeks!!! ...for a job that should have been done in only about a week. Matt was helpful in explaining the insurance game procedure, keeping me updated, and explaining the work being done. Now the insurance company is trying to blame Matt for the delay, and have Fairway pay the final part of the rental car bill. The insurance people have shown me nothing but bad customer service the whole time. Matt has been very helpful and a joy to work with in spite of the knotheads with the insurance company.
9/20/2018
Alma E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent work
8/24/2018
April P. VERIFIED CUSTOMER
Vehicle Make : Ford
I am very satisfied of the job fairway Chevrolet has done , paint and body did and incredible job as well as the inside of the vechile is well detailed and cleaned in our suv, our adjuster Don hill keeped us informed on day to day basis on the completion of our vehicle and he was very professional and very help full throughout the process, we hope we're not in a accident again, but if we are we know where to come that treats us like family FAIRWAY CHEVROLET!!
8/22/2018
Talbot S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Totally awesome
6/27/2018
Rhonda D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
People were helpful, pleasant and easy to deal with. Repair job looks great.
5/8/2018
Westat Inc. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very smooth process! Courteous and friendly staff.
4/27/2018
Tania C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciate you all wonderful service.
3/22/2018
Joseph D. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Don was extremely nice and did an amazing job I will recommend to my friends to the body shop
3/18/2018
Tom B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Always the best service anyone could ask for! The team is top notch! Will alway take my work to them!
12/22/2017
Corey H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I kept receiving conflicting information on when my car will be done. The fix was amazing and my car is good as new. It was just confusing as to when I was going to get my car back.
From the the beginning everything from the adjuster to the estimator and body shop was done professional. Outstanding job by all in the Collision dept. 5 stars
10/30/2017
**** Dale. VERIFIED CUSTOMER
Vehicle Make : Dodge
It's beautiful thank you
10/27/2017
Yasier A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I am so happy with the special agent Kirk and his team mates are amazing, thank you guys
2/1/2017
Judd M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mel handled everything great; he's a gem.
4/5/2014
Kurt W. VERIFIED CUSTOMER
Vehicle Make : Mazda
Roland is excellent to work with and the quality of work that is done in the shop is A plus. I will be back to see Roland and refer others in the near future. Thank you for all the great service and in particular, Thank you to Roland who is a very nice and professional individual to work with. Thank you. Kurt W
12/11/2013
Omar G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everything was great.
6/8/2013
Butch B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The time and thoughtfulness of Fairway employees were examplery. Thank you for taking care of my needs and new 2013 Silverado