Schoonover Bodyworks, Inc.

My new bumper was ruined and admitted to being ruined by your staff. Your staff then tried to tell me warping a new bumper on a paint stand is normal, even though I once did body work and know that is not true. The "new" cover has two, unfilled holes above the license plate that were not on the original. They attempted to fix the bumper with a heat lamp, warping the bumper more. The car was parked at an odd angle, seemingly to conceal the bumper( I had to climb into landscaping to inspect the bumper. I was told a new bumper would be reordered, but no phone call has been made about a time table. They told me they would make sure it was swapped in 30 minutes once it was painted. That is a total rush job. I don't want speed, I want quality. I am planning on contacting my insurance company, the BBB and any other avenues I feel may be effective in dealing with this matter. All cars you service should be equal and a bumper cover should be expected as good as before or better ( due to new paint and clear coat). I can't believe your staff tried to tell someone with industry experience this is normal. Insulting. This is a job a hack, corner shop, with two stalls, that patches rust holes with McDonald's bags and bondo could have done better. If your painters don't know how to bake a bumper cover on a paint stand so it doesn't warp is not the client's burden. That cover should have never been put back on my car.

Super job again!!! Hi Gail and Mike Thank you

Thank you for the great, regular communication. I particularly loved the text messages. Thank you for working directly with the insurance company, even setting up a rental car that was waiting and warmed up! Thank you for detailing my car and washing it when it was over and adjusting the air pressure in my tires. Everyone was polite, professional and friendly. I would not hesitate to refer anyone to you. I had a most pleasant experience!

I was completely satisfied with my recent repair experience and the people I came in contact with during the repair. I would come there again. Diane S

Schoonover made this process so hassle free for me. They kept me updated throughout the process and worked directly with the insurance company to get additional payment. They also coordinated a rental car to meet me at the body shop. And they finished EARLY! Will definitely recommend Schoonover to others.

Your mechanic Bill Nolan was booked solid on a Friday, but had me leave my car regardless and said he wouldn't leave that night until my car was completed (even if he had to stay late!) I can't believe his commitment to your clients!! Amazing customer service continues!!!

Good job and prompt, too. Thank you.

I liked the texts with the updates and the work looks great! I also appreciated the interior cleaning.

Looks like new, thanks

Billy is a good tech. Keep him around and close Mr.mike !

I have used Schoonover for body work in the past. This is the first time for mechanical repairs. Quality repair work done on time at the quoted price!! Excellent service.

Thank you for doing an amazing job repairing my truck. And for the text messages to update me on the progress. I would be happy to refer people to get their work done on their vehicles at Schoonover.

I previously had bodywork done at Schoonover but this time I was in just for an oil change and to get an opinion on the wear on my brake pads. Bill does a very good job! Oil change at a reasonable price and he came out and talked with me about the wear on my brake pads. I'll return!

the job was done ahead of time; I was kept informed all along the restoration process and all paperwork was handled promptly. Good job: 5 star rating. * * * * *

Service was above and beyond what I expected! My Captiva looks better than it did when I drove it off the dealership lot. Thank you!

Love the texts

I enjoyed the surprise of a spanking clean interior!

Tom was very helpful and made my experience great!

Fast and friendly service. My car looks great and smells good too.

I was very pleased that both front headlamp lenses could be buffed clear like new. Thank you very much.