Burnside Express Collision

You made the repair process seamless and worry free. The car was not only repaired but cleaned and washed as well! We really appreciate all your hard work!

I enjoyed the updates regarding the status of the repairs as the job was being done.

I appreciate the communicating during the process. Upon pickup, everything appears to be in order.

Good communication and service

When they finish your car 4 days ahead of time, and keep you up to date on every step of the repair process, I’d say that’s a job well done.

My car was not touched up with paint like it was supposed too. There’s paint chips where paint is missing...

I appreciated receiving timely updates as to the status of the repairs.

Car looks great. Lexi kept me updated so thete was no question about the status of the work.

The service was top quality. Initial inspection was great and was pushed above and beyond during pickup. Readjustment aside, it was a pleasant experience.

My car looks amazing! Exactly the same as the day I bought it!!

It was the worse shop experience I ever had. It took 10 days to fix rims and tires. I was told the truck was cleaned but I found boot prints on the interior and mud on the outside. The estimate was ridiculously high. Absolutely horrible service. I was not updated properly on the progress. I had to call everyday.

Best customer service i have experienced anywhere. Kept up to date daily on progress and very fast and quality work on my truck. Thanks

The process was completely professional and exact, which was a good experience although a little more exact than personal. The staff was friendly, just a little too mechanical and impersonal. But overall, a very good experience.

Thank you for going above and beyond the services provided from your company. I am definitely a repeat customer for sure. I will be referring you guys to everyone I know.

Excellent.

It is like talking to a used car salesman, they just tell you what you want to hear, not necessarily the truth. Car comes in on Monday, your system tells me it should be done Friday at end of day. Goes on to send 4 text messages restating this, even one Friday morning. Called at 4:30 Friday afternoon was told it was done but waiting for final inspection by yours and insurance company. Knowing how little needs to be looked at I chanced it to come over before the weekend and pick it up. I arrive and was told again to my face that it was done, your inspection was done, but insurance company hadn’t done theirs yet. Funny thing is the car was right there where you could see it through the window, wheel was off, and fender was off. The odds of 2 blue Fiestas with damage to the same spot being in your shop at same time is very low, add to that the custom tiger head on hood and it is not possible. It wasn’t done, when I called earlier it wasn’t even close. I leave, get the text it will be done Monday by end of day. Monday came and went and even after you closed nothing was changed on the status. Tuesday comes, no change, it says it should be done yesterday by 5:30. Your system isn’t kept current, taking extra days due to this delay or that isn’t what I am talking about. Your system you promote is wrong, you must not keep it up to date, and worst, when in person or on phone it isn’t the truth being told.

Extremely professional and courteous staff. Work done in timely manner.

Great job the best ever

The repair was completed very quickly and looks great. The interior & exterior detailing was a nice touch!

Kept me informed with every step and work was top-notch!!