Collision Works of Derby

My concern was addressed to the shop when I picked up my truck. One of the plastic pieces on the bumper is not fitted right. Shop acknowledged it, and agreed to order oem part to replace the poor fitting aftermarket part they installed. This defect was VERY obvious to me, and I have to believe it was just as obvious to the "professionals" at the shop, but they were calling it complete. If I had not seen the issue and complained about it before I drove my truck out of their parking lot, I think I would have been stuck with it. Is there no quality control for this shop? I didn't have the time to crawl under my truck and check if they installed all the bolts in the bumper brackets, nor should I have to, but when my first impression indicates a lack of pride in workmanship, you can bet that I will be doing a comprehensive assessment that will include touching every bolt that holds the new bumper on and ensuring my trailer hitch is properly reinstalled,-assuming it had to be removed to replace the bumper. And I still have to take my truck back to have the oem part installed, when they receive it. As one of your competitors says, "the mark of a good body shop is no mark at all". I won't be recommending this shop to anyone, without telling them to be prepared to do their own quality control inspection.

Thank you Heath for all your help and everyone’s hard work. It is greatly appreciated.

They all did an oustanding job, from keeping me informed, step by step and completed on schedule as they promised, thank you

Great job

Heath and the rest of the team were very professional. They understood my situation. Addressed all concerns. And all repairs were spot on and as promised.

All good.

Love this place! Heath was awesome!!

Robbie, extremely helpful, completed repairs as promised. Returned for this repair because of the excellant repairs made on a major repair last July.

I was happy with the results. It met my expectations. Would definitely do business there again.

So quick and easy thanks for the great job. I will definitely use them again.

Did repairs timely , knowledgeable staff good customer service very satisfied with end result my truck is good as new.

Robbie was spectacular and point on with his commitment, communication, and desire to make my experience as painless as possible.

I highly recommend to anyone that asks.

Thank you!

Service was fast and polite.

Did fantastic job

Great experience! And very fast at getting the job done! I was shocked how quick I got my car back and looking great!

Job done well and very promptly. The communication with Heath was awesome as well!!!

Very good service!

Could not be happier