I was totally impressed with the service and quality of the work. I never expected that the inside of the vehicle would be detailed before delivery. You will have my recommendation to anyone who needs your talents.
3/29/2018
Ashley M. VERIFIED CUSTOMER
Vehicle Make : Dodge
My car looks great! A job well done! Thank you for keeping me up to date daily on my car!
3/29/2018
James H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I received the thank you for picking up your vehicle email the day before I actually picked up my vehicle.
When I picked up my vehicle, they didn't know I still needed to pay an amount directly.
When I went to start the car, it had a tire low pressure light on. I immediately complained. They took the car back in to add air and found that there was a screw in the tire that was somehow missed during your extensive "quality" check. They repaired the tire with a plug and returned the car to me.
Apparently, I will need to do my own "quality" check on the repairs.
3/27/2018
Brendon M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The appraisal agent that was assigned to me, John . Made me feel comfortable and more than went out of his way to help me work with my insurance company on making sure my car was fixed right and was not going to loose it’s value being that my insurance company wanted to put used parts on my basically new car. Great shop, more than satisfied with how my car came out. Looks brand new !!
3/24/2018
Maria L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repaired and cleaned my car beautifully!
3/10/2018
Jill D. VERIFIED CUSTOMER
Vehicle Make : Ford
Loved the updates. Also everyone is customer oriented and nice!
3/4/2018
Michael D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Extremely polite, professional, and excellent!!!
3/2/2018
Kevin A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone there did a great job. Mike kept me updated and handled the repair very professionally.
3/1/2018
Tiffani K. VERIFIED CUSTOMER
Vehicle Make : Ford
My car looks and drives amazingly! I’m thankful for the prompt updates and email/call responses from Jim.
2/14/2018
Vynessa W. VERIFIED CUSTOMER
Vehicle Make : Ford
Mike kept me updated with the progress of the repairs very consistently. I felt comfortable knowing that my car was in good hands and that I was kept in the know. My car was returned to me well repairs and squeaky clean. I’m very happy and relieved.
2/13/2018
Jill K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The folks kept me well informed about what needed repairs including what I couldn't see, they were courteous and did all they could to help have my truck ready before the weekend, since I didn't have rental car insurance. I was also very pleased to pickup my truck cleaner (inside and out) than when I dropped it off
2/13/2018
Jessica W. VERIFIED CUSTOMER
Vehicle Make : Kia
Car looks great, but huge delays in getting second round of parts. Would have been much better if initial inspection had been correct and all the parts were ordered and fixed at the same time. I don't have retal insurance and it cost me 3 weeks of retal fees.
2/8/2018
Henry M. VERIFIED CUSTOMER
Vehicle Make : Toyota
we were very impressed that both Kelly & Carl kept us informed of the repairs as they progressed & helped us thru the process since we have never in over 40 years had an accident. Thanks again Koch.
2/5/2018
Beth A.. VERIFIED CUSTOMER
Vehicle Make : Toyota
The we're very nice, prompt and efficient
2/4/2018
Melissa C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated the quick response via email. I also appreciated them setting up appointments between departments for me.
2/4/2018
Christopher Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for doing an amazing job on our Sienna. It looks brand new, inside and out. Can't wait to see the finished Koch 33. When we need a new vehicle we will be headed back your way.
1/26/2018
Danny C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional... from the Kelly to Jim ... they kept me to date as to when and the progress of the repair...and any changes.... they guarantee there work I would definitely recommend them to anyone to there cars repsired
1/24/2018
Nolan G. VERIFIED CUSTOMER
Vehicle Make : Ford
My car still is not completely repaired. I took it back a second time and still am having issues.
1/14/2018
Brenda K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service and excellent staff. I was always informed via email or phone call about the repairs to my car. The completion of my car repairs were done on time as of January 12th. I would definitely recommend Koch 33 Auto Collision repairs done to any vehicle.
1/13/2018
Jonathan S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very nice staff always very helpful and responseful and did more then then I was expecting car looked better then new and got it back in less then a week