I found a couple of bolts that were not tightened on the bumper that was replaced.
5/5/2018
Holly G. VERIFIED CUSTOMER
Vehicle Make : GMC
Customer service was great and overall I am pretty happy. There are a few things that Im a bit disappointed with.
****. The new paint has a bit of orange peel compared to the original paint.
2. It appears that after painting, whoever washed my black car didn't take care and it has a bit of swirling in the brand new paint.
3. It seems like whatever compound was used to buff the car was not washed off all the way and some was left in cracks, esp in the decals.
All of that being said, these were not noticeable at the time of pick up, when I did a quick walk around, but after careful examination at home were discovered, so they weren't terrible. Just a little disappointing. Also, the total was much more than the estimate. This will be covered by insurance, but had I been paying out of pocket it would have been quite upsetting. I know working on an older car will not produce a new one, however, these are the reasons I said I was not 100% satisfied. Thanks!
5/2/2018
Keith M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The windshield wiper fluid container is still leaking
4/13/2018
Steven J. VERIFIED CUSTOMER
Vehicle Make : Dodge
So awesome everyone was super informative and everything was done on time and ready for pick up as was told. Great team
4/12/2018
Tjuanna K. VERIFIED CUSTOMER
Vehicle Make : BMW
I really appreciate the text updates on the repair progress!
Denise Baez is an absolute pleasure! She was extremely pleasent, has a dynamic personality and very helpful from start to finish!
3/9/2018
Delmore K. VERIFIED CUSTOMER
Vehicle Make : Subaru
The workmanship seems great. Your customer service isexcellent. I am bit curious ihow the vehicle accumulated as many miles on it during its repair process. Just curious. Thanks.
2/22/2018
Zhong L. VERIFIED CUSTOMER
Vehicle Make : Jeep
The service is great.
2/8/2018
Shelley C. VERIFIED CUSTOMER
Vehicle Make : Jeep
From office staff, estimator, through repair the updates of status of my vehicle the Lithia team is exceptional. Communication during repairs after an accident is a comfort and assuring. My car was repaired quickly, looking brand new when I picked it up. Warranties were explained and I feel confident that if something wasn’t right with the repair, I could go back to them and it would be taken care of without trouble. Thank you.
2/1/2018
Jake M. VERIFIED CUSTOMER
Vehicle Make : BMW
Awesome job
1/18/2018
Vanessa D. VERIFIED CUSTOMER
Vehicle Make : GMC
Great job
1/17/2018
Roy H. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was always being updated on the status of my car, was always treated with extreme kindness and in a very professional manner. The complementary wash and vacuum was great at the end. Denise kept up with everything and I really appreciated her great service
1/17/2018
Allison F. VERIFIED CUSTOMER
Vehicle Make : Dodge
I had a few items that needed to be addressed after picking up my truck. Lithia did a wonderful job contacting me and scheduling the additional repairs in an extremely timely manner. Super impressed!
1/9/2018
Cwo Robert. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very friendly and delivered quality work on time
1/6/2018
Jack F. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everything went smoothly and the customer service was impeccable!
12/29/2017
Heather D. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service, my car was ready ahead of schedule.
12/28/2017
**** H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great Job
12/28/2017
Sandra C. VERIFIED CUSTOMER
Vehicle Make : Subaru
I continue to marvel at the amazing job that you did on my vehicle. I am so happy. Your company was so excellent to work with. I would certainly recommend your company to anyone needing your services. Thank you so much.
12/16/2017
Kassandra S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Not sure why there was an additional 289 miles on my odometer after ten days of repairs... Seems rather excessive. The repairs themselves were fine and they even wiped down the interior of my vehicle. Just not exactly happy about the almost 300 extra miles on my vehicle
12/15/2017
James H. VERIFIED CUSTOMER
Vehicle Make : Ford
Car looks great. Lady's in front very helpful. Thank you, but I hope I do not need your services in the future.
12/9/2017
Keith M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Denise was awesome! She was friendly and kept me updated on my Subaru. My car is very special to me. I had all the confidence that Lithia Auto Body was doing a great job in repairing my car. I have only had it back a day but so far so good. Thank you to Denise and everyone that worked on my vehicle!?