Cooks Collision On Florin Road

Looks like new.

Nuce job. They even saved me money.

I really appreciated the friendly professionalism. They kept me abreast of my repair from start to finish. They made sure I understood all paperwork and if I had any questions or concerns not only during the repair process but after the repair was complete to give them a call and they will be more than happy to address any issues.

My car repairs were completed timely, customer service is great and I will return if I have any future repair needs. Great job!

Paz is very welcoming and super nice. Rick really took the time to explain everything. He kept me updated daily. When I came to pick up my car, once again Rick was there to go over the repairs and my aftercare instructions. I'm disabled and had extra questions and and am very slow. Rick was very patient with me and answered. Everything he did he did as a gentleman. They were great and made me feel like I was part of their family. I'm very happy.

You guys are awesome!

The workbwas done to perfection and timely. I really appreciated the emails every other day to uodate me on thr status of the repair. Not to mention my dealership referred me there n you just so happened to be a preferred provider for USAA. THANKS FOR EVERYTHING

I've already let my rep know what the problem was. As 'in touch' as your shop is, I was told three different finish times within a weeks period and received two phone calls. Your shop knew I had to get a rental car, but I didn't get a call on Friday to let me know my car was finished. I had to eat 3 extra rental days because by the time I got an email at 6:47, it was impossible to pick up my car before the weekend and I have to get to work before either Cooks or Enterprise is open. Thanks. I think I would have rather received a more accurate repair estimate than some BS story, or at least pick up the additional cost to me, since the insurance company picked up the additional damage you weren't able to detect by looking at the car the first time. You guys get paid no matter what, so I guess it doesn't matter much to you, thanks for asking though.

Cooks went above and beyond to complete the job on time and a minimum cost. They gave me options and good advice.

They did everything they said they were gonna do Christian light kept me updated on the progress I needed to get somethings out of my truck they had no problem taking the time to let me do so the overall experience was awesome

Your communication is top notch

Good communication and service