Paint is good, but customer service is not especially front desk, not smiling you have the feeling that your not welcome. Good thing I have good person Carlos. Going back 2x to shop is waste of time to I have work and kids to deals with they should thoroughly check vehicle before they called, a big disappointment to me is a minor stuffed that they just ignore the quick release lock for the cover under the hood, if simple things like this they are doing short cut how much more on main problem, can’t trust this company anymore won’t go back.
5/9/2018
Virgilio D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The grill in front of the truck was not properly installed after painitng the hood. I also found the rear bed light cover cracked. Please call us at ****-****-xxxx at your earliest convenience.
5/5/2018
Ye.liana Ye,michael. VERIFIED CUSTOMER
Vehicle Make : Lexus
Carlos was friendly and professional. He also constantly gave us updates on the repair. Great Work! Thank you.
5/4/2018
Jason C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
VERY NICE PEOPLE.EVERY THING WENT SMOOTHLY
THANK YOU
5/4/2018
Meegan T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The entire process from beginning to end was flawless and done in an extremely timely fashion. Nicholas and the rest of the office staff were all very proffesional, informative, and friendly. They are definitley a 5 star operation. We thank you for making an undesirable process so easy. We will definitely reccomend you to others.
Ryan and Meegan T
5/4/2018
Benjamin M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Is not 100% done
And fair quality
5/2/2018
Linda B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Your team is excellent . You were reasonable in price and true to your commitment. One of your team members I will always appreciate . She made my day as I felt a genuine concern from her that was absolutely so refreshing.... great job!! Sincerel Linda B
5/1/2018
Reginald G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The service was good an the staff is amazing.
I wanna thank Michelle for all of her help BIG THANKS
4/14/2018
Devin C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Michelle was professional, accommodating, and kind ! Office staff was great too !
Job well done Cooks Collision
4/14/2018
Yibing M. VERIFIED CUSTOMER
Vehicle Make : Mazda
It looks nice. Thanks
4/10/2018
Katricia D. VERIFIED CUSTOMER
Vehicle Make : Ford
My vehicle was ready when they said it would be. Looks good. Daily communication let me know that we were on track. Thanks
4/7/2018
Bridget S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you. Everything looks and drives great. Thanks for getting it done early as well.
4/3/2018
Rob C. VERIFIED CUSTOMER
Vehicle Make : Ford
So far so good, vehicle done **** week earlier than predicted. Oben was professional and kept me up to date throughout the process.
3/31/2018
Ismelda O. VERIFIED CUSTOMER
Vehicle Make : GMC
Two day job, became a two week job.
3/30/2018
**** B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great customer service. Great system to keep me informed as to the status of my repairs
3/29/2018
Wesley H. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Car was returned with gas on empty. Vqrious emails showed later delivery then actual. Repair work was great.
3/25/2018
Tracey M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great experience from beginning to end. Thanks
3/23/2018
Kimberly K. VERIFIED CUSTOMER
Vehicle Make : Ford
Had really good service with Juan. Good communication about the progress. Car was finished within a reasonable amount of time. Car looks great, like nothing happened! Thank you.
3/16/2018
Marlo A. VERIFIED CUSTOMER
Vehicle Make : BMW
Thank you for fixing my car. You did an excellent job!
3/7/2018
Matthew W. VERIFIED CUSTOMER
Vehicle Make : Toyota
very polite and love the emails letting you know what step your vehicle is at. Michelle was very thorough and very friendly. Will definitely come back to Cooks.