I was completely satisfied with the work happen to my car. The follow up calls and emails get me good ideas about how far the work is going. The Cooks insurance representative Michelle Quilez was so professional and kept me in the loop with all updates happening to my Vehicle. I really appreciate the good service I received from Cooks Collision **** CA
8/24/2018
Mary A. VERIFIED CUSTOMER
Vehicle Make : Ford
Michelle was great! She always kept me up to date and was very helpful.
8/23/2018
Peter C. VERIFIED CUSTOMER
Vehicle Make : Honda
Jaun, my car estimater, was very helpfull and professional. He answered all my questions in great detail and didn’t short answer me. I would recommend this shop to everyone that I know.
8/22/2018
Joe G. VERIFIED CUSTOMER
Vehicle Make : Honda
To begin, the repairs where not complete at the time vehicle was delivered. The agent who assisted me with my vehicle made notes regarding the repaires and those notes were not followed. I gave multiple reminders to my agent regarinding key items to be worked on and this was not competed to spec. My vchicle came back with additional bumper blemishes and zero effort was given to fix this issue.
In short the repair facility had plenty of time with the vehicle to identify any additional issues, test the fixed items, and insure that the vehicle did not come back with any additional damage. I had to return with the vehicle to insure a main descrapancy was fixed and now will need to once again return in a month to complete the repairs.
This is my second time dealing with Cooks to have repairs complete. By far this has been the most complicated and unsatisfactory encounter. I feel discussing this issue with the supervisor that once I return with the vehicule. Cooks will make all necessary repairs.
8/22/2018
Rolanda M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Michelle displayed excellent customer service, updating me constantly via email or by phone. It gave me peace of mind during a stressful situation. I will recommend Cook’s Collision to any and everyone????
8/18/2018
Melvin V. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you Cooks Collision for repairing my car.
8/18/2018
Crystal T. VERIFIED CUSTOMER
Vehicle Make : Ford
Always keep me up to date on repairs and got it done two says early. Awesome job. Repairs look great. Thank you. Will recommend you to my friends.
8/17/2018
Oscar Z. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
This is definitely a job well done, the car looks amazing. I really liked the frequent updates Michelle would send throughout the repairs. I will always recommend and go to Cooks Collission for any body shop repair.
8/17/2018
Richard V. VERIFIED CUSTOMER
Vehicle Make : Mazda
Good job with keeping updates as well as very satisfied with staff. Repairs were done in timely matter. Excellent work.
8/9/2018
Clark N. VERIFIED CUSTOMER
Vehicle Make : Honda
good job
8/2/2018
Narciso B. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service. Keep me updated from time to time. Very caring and I was informed very well. She also arranged the reservation of my car rental fro other company . Feeling comfortable going to their shop with great atmosphere. Excellent job well done.
8/2/2018
Cynthia R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My contact person was as helpful as she could be. I knew going in that there would be a wait if parts were to be ordered. Her part in the process were great.
7/25/2018
Ashok N. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent job. Car was delivered to me well ahead of the estimated time..
7/25/2018
Richard G. VERIFIED CUSTOMER
Vehicle Make : Ford
My vehicle was like new when I picked it up. The repairs were complete and you would never know it was painted. Juan kept me informed thoroughly throughout the process. 10 out of 10 for Cook's and their staff!
7/24/2018
Audrey C. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you so much Michelle for being so great!
7/21/2018
June N. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looked good as new, I am very thankful for everyone that worked hard on my car.
7/18/2018
Stephen W. VERIFIED CUSTOMER
Vehicle Make : Buick
We thought you did an excellent job on the repair and particularly at keeping us informed.
7/17/2018
Gurpartap S. VERIFIED CUSTOMER
Vehicle Make : Honda
They are the best
7/13/2018
Adrianne C. VERIFIED CUSTOMER
Vehicle Make : Saturn
Everyone on your staff is friendly and professional. It is nice to have regular updates. I would not hesitate to recommend you to my friends. Thanks for the pleasant experience.