It took way too long for a relatively minor repair. The estimated time was 5 days. 5 days turned into 11 days. Other than that, service was great.
12/10/2019
Jelani J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Ken Mcclatchie service experience was superior to any other advisor I’ve ever had in the past!
12/6/2019
Kachet J. VERIFIED CUSTOMER
Vehicle Make : Toyota
This business completely turned my bad day into a great one. I was treated like royalty here! My car was fixed up and in the mean time I was updated every step of the way. I didn't have to call and check on it once! Plus the free coffee is always a bonus. Thank you guys so much!
11/16/2019
Beau U. VERIFIED CUSTOMER
Vehicle Make : Tesla
They did a great job!
11/12/2019
Tyler D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great customer service and quick turn around
11/10/2019
Ruth C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I received conflicting reports along the way. First I was told my car would be ready on Halloween, then a text told me my car was ready on October 28th, then back to Halloween, then I received a phone call saying my windshield still had to be put on, since a friend was driving me and I wasn't sure what time my car would be completed on Halloween I told them I would pick up my car on Friday.
11/2/2019
Lawrence R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service and professional staff.
10/30/2019
Jaleh T. VERIFIED CUSTOMER
Vehicle Make : Honda
Joel Greene’s exemplary customer service was the only thing that kept me sane throughout this entire process even when my own insurance company left me hanging and waiting around for answers for weeks on end!
10/26/2019
Betty M. VERIFIED CUSTOMER
Vehicle Make : Tesla
I was kept informed of the vehicle’s progress regularly as agreed. The repair work looks beautiful and everything appears to be operating without issues. I was instructed of what to do or not until the paint continued to cure. I received my vehicle finding it beautifully cleaned and detailed. I would refer others because I was very happy with everything.
10/25/2019
Estefany R. VERIFIED CUSTOMER
Vehicle Make : Buick
They were very helpful and great!
10/24/2019
Mikhail P. VERIFIED CUSTOMER
Vehicle Make : Tesla
Joel is great!!
10/23/2019
Henry B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everything was perfect. Ken and Roger are amazing!
10/17/2019
Jessica K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Joel was amazing- the whole team went out of their way to make me happy and comfortable throughout this whole experience. Excellence-- Thank you!
10/16/2019
Samuel Y. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job!
10/4/2019
Robert H. VERIFIED CUSTOMER
Vehicle Make : Toyota
My advisor was awesome! Thanks Joel! Joel’s personal communication was out of this world. Standard computer driven communication from the company needs to be revamped or eliminated. That portion is confusing, and often WRONG! Your company should be better than this.
9/28/2019
Suresh S. VERIFIED CUSTOMER
Vehicle Make : Tesla
I dropped off the car Tesla Model 3 on May 10, 2019. It is still in the shop. Almost.5 months. I am disappointed.
9/27/2019
Christine F. VERIFIED CUSTOMER
Vehicle Make : Kia
I will recommend you to my friends and family...I was extremely satisfied with the customer service and my vehicle????
9/26/2019
Dennis G. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Thank you. The work is excellent.
9/19/2019
Karen G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you Ken!
9/13/2019
Katherine W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Completely satisfied with service and the personnel.