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Real Reviews from VERIFIED CUSTOMERS
Peter S. VERIFIED CUSTOMER
Vehicle Make : Audi
Work was accomplished twice as fast as expected, and the results are outstanding. Staff is unfailingly pleasant and easy to work with.
3/1/2018
Jerry S. VERIFIED CUSTOMER
Vehicle Make : Honda
The work was good. The communication or lack there of was not up to service king frisco standards.
2/27/2018
Missy S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Our service rep Christy was excellent
2/25/2018
Enrique M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service and they kept me informed st all time.
2/24/2018
Pratap Y. VERIFIED CUSTOMER
Vehicle Make : Range Rover
They have done very good job.
2/23/2018
Melanie S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
This is only my second time in my 30+ years driving career that I have had to deal with car body work. I had dreaded it as soon as the guy hit me. I have been pleasantly pleased with my interactions with Alex and also with the repair time. It is a nice convenient to have the Enterprise car rental there in your building.
2/22/2018
Benjamin S. VERIFIED CUSTOMER
Vehicle Make : Subaru
One of the absolute best experiences I've ever had with any repair shop. Christy Ebner communicated with me almost daily, and my car looks and drives like it's brand new.
2/21/2018
Kelly S. VERIFIED CUSTOMER
Vehicle Make : Nissan
The entire staff was very helpful , quick , and answered all my questions clearly
2/17/2018
Donnie G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Service King made it uncomplicated and easy to get my car repaired. They were finished with it a day early. And with Enterprise right there, easy to get my car rental. This is the third time I have used Service King. I’m very satisfied with their service.
2/16/2018
Cody H. VERIFIED CUSTOMER
Vehicle Make : Dodge
I would like to express my gratitude for the wonderful staff and personnel at the Service King location in the Colony. Bringing in a damaged vehicle must bring a myriad of emotions from those who bring their vehicles in for your service. I was so relieved when I was greeted at the front door by a friendly, smiling receptionist who put me in front of a truly confident and helpful agent to help with my claim. Alex was attentive, knowledgeable, and reassuring. The reassuring part is what I was most impressed with. The Service King automated system sends daily reports for you to track progress, but he would go above and beyond to provide a friendly phone call in case their were questions or concerns. I so appreciate him for that kind of personal service; He truly made this a great experience.
2/15/2018
Mendy P. VERIFIED CUSTOMER
Vehicle Make : Kia
This was the easiest process I have ever had when dealing with a wrecked car
2/10/2018
Bryan L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Christy was a pleasure to work with. I appreciated the consistent text updates on the status of my vehicle, and delivery was actually a day early. And, of course, the repairs were completed beautifully. Thank you!
2/10/2018
Bill E. VERIFIED CUSTOMER
Vehicle Make : Honda
Yes. All my interactions with the service advisors were positive. One suggestion however - please do not suggest or advertise that someone can drop off their vehicle for repair on Saturday’s when they cannot do this. Although we were told that we could do this, when we tried to do so, we were told ‘no’. This was because only one person actually works at the location on Saturday’s. This makes no sense to me. I would recommend that you give strong consideration to making whatever administrative or staffing changes necessary to allow your customers to drop off their vehicles for service on Saturday’s as a matter of customer convenience. Otherwise, they need to take time off of work on Monday - Friday to get this done which is inconvenient and annoying.
2/8/2018
Billy N. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Alex was very prompt and kept me updated througout the entire process.
2/8/2018
Bevae W. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Gavin and the receptionist were all wonderful. I was told everything that was being fixed on my car. A daily update was sent to me. They made this as stressless as possible. Plus they did a great job on my csr.
2/3/2018
Stan G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Aaron did a great job. I'm very pleased.
2/3/2018
John R. VERIFIED CUSTOMER
Vehicle Make : Ford
The guy always had updates for me and it didn't take that lone also loves that they gave me a full clean down, thanks service king
1/28/2018
Melissa C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service and quality
1/27/2018
Heather H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really appreciated the text message updates! And Alex was awesome!
1/27/2018
Nimmy M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Offered me 2 weeks to repair,recieved my car in 22 days
1/25/2018