Great communication thoughout the repairs, finished earlier than suggested due date. Washed the car and I was able to leave my rental car for HErtz to pick up which was a life saver with my busy schedule. Customer service team was all smiles and accomodating, KEEP UP THE GREAT WORK!
11/1/2017
****L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Deliver was a bit late I know the car didn’t come back on time for aliment
10/20/2017
Alfred G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I had to take off work three times before correct parts were obtained!
10/19/2017
Christi S. VERIFIED CUSTOMER
Vehicle Make : Honda
Even though it took a little longer than I expected, the extra time was well worth it thank you for everything that you did
10/14/2017
Deborah M. VERIFIED CUSTOMER
Vehicle Make : Honda
I was delighted that you could have my car ready on Friday. The repair looks great. You did a wonderful job. Everyone was so nice and again I am extremly grateful to have my car back for the weekend. I also appreciated all the updates as you were fixing the car. Thank you so much.
10/1/2017
Gloria C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer seevice and friendly environment ????
9/30/2017
Leo U. VERIFIED CUSTOMER
Vehicle Make : Subaru
Glad you were able to get it done in a timely manner.
9/30/2017
Gwendolyn B. VERIFIED CUSTOMER
Vehicle Make : Kia
Once again JOB well done!! This is not the first time that i have used Cooks Collision. You also did a bumper job on my daughter's vehicle when it was repaired there.
9/19/2017
Aaron F. VERIFIED CUSTOMER
Vehicle Make : GMC
I'm very disappointed with the work of Cook's Collision of San Leandro I already tried to contact my insurance as well as the insurance of the person who hit me I guess I just happened to get this survey at the right time for the wrong reason so to whoever it may concern my name is Aaron F
9/7/2017
Mayra A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Michael made sure I was informed about everything getting done on the car and answered every question I had
8/22/2017
Long Ho. VERIFIED CUSTOMER
Vehicle Make : Honda
Your body shop very good service
8/15/2017
Joe L. VERIFIED CUSTOMER
Vehicle Make : Jeep
Always updated me on status excellent service
8/15/2017
Meghan M. VERIFIED CUSTOMER
Vehicle Make : Mazda
The repairs were done ahead of time! The only issue was that I continued to get email notification of the "progress" of my repairs days after I had picked it up.
8/11/2017
Beverly G. VERIFIED CUSTOMER
Vehicle Make : GMC
Great people ????
8/8/2017
Theresa M. VERIFIED CUSTOMER
Vehicle Make : Volvo
Michael is very professional and excellent customer service skills. He communicated the process to me very clearly and the finished work was perfect. Thank you!
8/2/2017
Carlos H. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional fast and great quality of work
7/20/2017
Pamela C. VERIFIED CUSTOMER
Vehicle Make : Acura
Thought the customer service on my car was excellent and appreciate all the extra steps taken to investigate why my clock would not work and found out it was a fuse and the fuse was replaced by Cooks. Thank you again for doing such a good job on my car.
Pamela C