Fantastic overall experience - quick work repairing my car. Alfonso was great to work with - his effort to coordinate extra work on my car (refinishing the wheels), which was outside the scope of the claim itself, was above and beyond. I'll definitely work with Cooks Collision from now on, for any future work on our cars.
1/26/2018
Kathy R. VERIFIED CUSTOMER
Vehicle Make : BMW
This is the first time i have ever had body work done on my car, I was dreading the experience and I have to day it was actually pleasant. The team are FABULOUS!! Everyone was so nice and helpful from the moment I walked in and was greeted to the moment I left. I would definitely recommend my friends to Cooks.
12/22/2017
Helen M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have to take the car back to Cooks because the driver’s side door does not lock.
12/21/2017
Mary M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thank you to everyone i interacted with at Cooks. They staff is top notch!
12/19/2017
Susan W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Cherie was kind and professional from our first greeting. I was amazed at her depth of her knowledge regarding estimated parts needs. After all was done, she was exactly correct in her assessment! As well as keeping me updated on all matters. It was a pleasure working with her!
Also, the other staff was friendly and professional also. The office was clean and tidy as well.
An A+ experience. Which is rare these days!
Thank you.
Susan W
12/15/2017
Kundan W. VERIFIED CUSTOMER
Vehicle Make : BMW
Cherie was in constant communication and extremely polite and pleasant. I stopped by a couple of times during the whole process and was treated so nicely and personally.
12/15/2017
Bianchi.**** Lynn. VERIFIED CUSTOMER
Vehicle Make : Acura
On time, on budget, simple process!
12/14/2017
Connie C. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks
made it easy for a difficult situation .
Merry Christmas
12/12/2017
Marisa L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
amazing communication, love this place
12/9/2017
Lori C. VERIFIED CUSTOMER
Vehicle Make : BMW
Alfonso & Caroline we’re exceptional! Wonderful customer service. Will definitely come back again!!
12/1/2017
Kathleen H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
We rate the service 10/10, Maha was great! Recommend
11/14/2017
Wan H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Calls not returned prompttv
11/13/2017
Suzanne M. VERIFIED CUSTOMER
Vehicle Make : Toyota
thank you!!
11/7/2017
Lisbeth L. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great service. Very very professional
A superior car repair store
10/26/2017
Sherri K. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent! Alfonso has stellar customer service skills, and I felt that he went above and beyond to make my experience with your company.
10/7/2017
Nancy S. VERIFIED CUSTOMER
Vehicle Make : BMW
I feel like I was well informed before and after. Like th e email feed back Nancy
10/1/2017
Bruce R. VERIFIED CUSTOMER
Vehicle Make : Subaru
The care and concern taken by the Cooks staff was amazing, thank you
9/30/2017
Amit S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Bad paint job. Was told to come back after a month for repolishing only after pointing out the defects.
9/11/2017
Kyle M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Maha was amazing and provided incredible customer service.