Everyone was very helpful in all ways. The communication via in person and email was great. The repair was excellent. Thanks, Tim
6/11/2016
Kristina C. VERIFIED CUSTOMER
Vehicle Make : BMW
Special thanks to Ivanna. She made the whole experience a pleasant one. She is a very good communicator, and kept us well informed both in person and via E-mail.
The girs in the reception are also great, having good memories and always a pleasure to deal with and to talk with.
Did not pass a single Cooks employee, that did not acknoeledge you with a pleasant greeting. Congrats management!
Thanks Ivanna and Cooks Collision.
6/10/2016
Heather L. VERIFIED CUSTOMER
Vehicle Make : Honda
I have been to cooks collision many times in the past for my repairs. They always have excellent customer service, the staff is friendly and professional and they always provide efficient quality work. I always recommend them when people ask where is a great place for car repair!
6/9/2016
Steven N. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
****and Cook's exceded our expectations! Outstanding customer service and quality workmanship!! Please extend our sincere appreciation to ****and everyone who worked on our granddaughter's Jetta. Her car looks great!
6/6/2016
Jarrett B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for your professionalism and great service. We appreciate it!
6/6/2016
Aaron P. VERIFIED CUSTOMER
Vehicle Make : Subaru
I love how each member of the team was striving to go above and beyond! My wife was so blessed to have the inside of her car cleaned, not just vacuumed.
6/6/2016
**** S. VERIFIED CUSTOMER
Vehicle Make : Ford
I loved the updates we would get on the status of our vehicle. Great customer service.
6/4/2016
Kerri B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Erik Batres was great to work with. He communicated with me every step of the way and made it most convenient to get my repair done efficiently. Because of Eric, this is my second time to use Cook's Collision. He is a great asset to the company.
6/3/2016
Daniene T. VERIFIED CUSTOMER
Vehicle Make : Toyota
MY ADVISOR WAS VERY PROFESSIONAL & DID A GREAT JOB WITH HANDLING MY DUAGHTERS CAR. I'LL RECOMEND YOUR STORE TO EVERYONE WHO NEEDS A BODYSHOP. THANK YOU AGAIN.
6/2/2016
Barbara B. VERIFIED CUSTOMER
Vehicle Make : Honda
The vehicle looks perfect. Dustin Todd was fabulous!
6/1/2016
Kim B. VERIFIED CUSTOMER
Vehicle Make : BMW
The Cooks Collision team was very professional through the entire experience. Ivanna made sure my car was ready to go!
5/26/2016
Vivien C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
**** was great and the rest of the front office staff. I've been to Cook's several times (unfortunately). I've never had a problem.
5/13/2016
**** M. VERIFIED CUSTOMER
Vehicle Make : Lexus
See previous msg
5/8/2016
Pamela P. VERIFIED CUSTOMER
Vehicle Make : Acura
**** did a great job of keeping me informed and responding to my emails.
5/5/2016
Natalya R. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job I'm very happy with the repairs thanks a lot to cook's collision!!
4/29/2016
Steven H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very professional staff and great experience working with Cooks. The vehicle was taken care of in a timely manner and service was amazing.
4/26/2016
Dale S. VERIFIED CUSTOMER
Vehicle Make : Lexus
after having our front license plate stolen off of our vehicle and having NO ONE from the company confirm that we will be reimbursed I am VERY dissatisfied (and just a little bit suspicious too I might add).
4/21/2016
Darold C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent work! Looks new again. Thank also for picking up my wife since I am injured.
Darold C
4/2/2016
Robert D. VERIFIED CUSTOMER
Vehicle Make : Lexus
I sent in comments earlier but I wanted to add that the work done on my car was excellent. You could not tell there was any damage in the first place. Great job. Paint matched perfect.
3/29/2016
Shannon M. VERIFIED CUSTOMER
Vehicle Make : Lexus
The customer service was fine. The work on my actual car was not. My rep is already aware of my issues.