Rear bumper was not installed flush with the M5 quarter panels
11/20/2016
Craig S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very professional, Dustin kept me informed by email and telephone. 10 stars
11/17/2016
Cindy T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I have used Cooks twice on my mercedes. The first time was for road damage. The second time was for a rear end collision. Both times Eric was very helpful, patient with questions, and kept me informed of the progress on the vehicle. I give Eric a 10 with Cooks.
10/29/2016
Jim B. VERIFIED CUSTOMER
Vehicle Make : Honda
Erik did a wonderful job handling our case. He thoroughly explained the repairs and was in frequent contact to provide updates while our car was on the shop.
10/27/2016
James S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
IVANNA WAS UP TO DATE EVERY DAY DID A GREAT JOB
10/22/2016
Dottie F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Eric was very professional and caring in his handling of my vehicle, listening to my concerns and following thru until completion. A great asset for your company. Thank you again for the nice job you did and for the follow up with me each week as to the progress of my repairs, etc.
10/19/2016
Mark N. VERIFIED CUSTOMER
Vehicle Make : Honda
My only concern was that I had to call when promises were made to call me back. However, the staff was GREAT and it was a good overall experience.
10/19/2016
Melanie P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Erik was very courteous and always informing me with an update of how to process what's going with my vehicle
10/16/2016
Reginald M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Your facility is kind of tight. Work people and cars moving about. It was enough to stay out of the way. The people were nice and helpful though .
10/6/2016
Darral K. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Good job Eric
10/5/2016
Peggy D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ivana took care of me from beginning until I picked up my car. She kept me updated via Email & phone calls. A very good experience.
9/29/2016
Andrew M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Kevin and his team are amazing! Thank you!!
9/18/2016
Jodi D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent quality of work. Parking is a little difficult. You need to expand.
9/14/2016
Gregg P. VERIFIED CUSTOMER
Vehicle Make : Ford
Erik did a great job, everything went well and the vehicle was ready earlier than expected!
9/13/2016
Alleah C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service is outstanding.
9/2/2016
Esther N. VERIFIED CUSTOMER
Vehicle Make : Toyota
The experience was amazing. Ivana- you rock! Your exemplary expertise, timeliness,orderliness and great customer service, made me remember the fact that "What a man can do, a woman can do 10 times better". Front desk crew was also amazing. Thanks again for the great service.
8/27/2016
Carla K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Ivanna provided GREAT SERVICE!!!
She kept me well informed of the progress and work being completed.
The work was completed sooner than anticipated which is UNHEARD of these days!!
Great job!!
8/18/2016
Carol H. VERIFIED CUSTOMER
Vehicle Make : Ford
A pleasant company to work with that I have also found to be reliable and professional.
8/13/2016
Ronald G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car was there two weeks and wasn't ready. Smudges on my upholstery, scrapes on the inside rear door, alignment of front fender off considerably. Lied to several times. You should hang up your tools if you call yourselves a repair shop
8/13/2016
Gordon B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Eric was pleasant to work with and did a very good job of making sure my repairs were done well. I was very pleased with the outcome.