appreciated the updates to the vehicle via email.......company and staff tried hard to accommodate...thanks!
3/2/2017
Santos B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks Todd, Superb customer service. -Santos
3/1/2017
Judy H. VERIFIED CUSTOMER
Vehicle Make : Honda
My car is beautiful; like new! Ivanna was always in touch with me and very helpful. I would recommend Cooks Collision to everyone!
2/25/2017
Glenda M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Ivanna Panchishin kept me very well informed on what was happening with my vehicle through out the repair. It was a very pleasant experience. Thank you so much for the awesome job on repairing my vehicle.
2/25/2017
Sharon S. VERIFIED CUSTOMER
Vehicle Make : Lexus
This repair took much more time than I anticipated
and a costly car rental was necessary.
2/25/2017
Mike L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Todd was great to work with. He kept me completely informed of the status of my vehicle and got the job done very quickly. I am very happy with the work and the service!
Mike
2/25/2017
Donna K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Ivanna Panchishin was very professional and thorough, explaining everything and keeping me updated along the way. It was the first time I've dealt with a woman in the repair of a vehicle, and it was the best!
Thank you, Ivanna.
2/24/2017
Chris A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The service was excellent. Ivanka kept me updated constantly on what was going on and when it would be ready. It made my job easy. She explained everything very well. My car looks brand new. Cooks Collision is definitely the only place I will take my cars. I have taken 4 of my cars over the last 10 years.
2/22/2017
Greg Z. VERIFIED CUSTOMER
Vehicle Make : Porsche
communication and meeting your time commitments was much appreciated
2/6/2017
Glenn L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Dustin did a great job keeping us informed and up to date. The car looks great!
2/4/2017
Brian A. VERIFIED CUSTOMER
Vehicle Make : Honda
I wish that I was advised that one head light would be replaced and now I have a car with a new head light and a old hazed one. I would had paid for the work then. Throwing paper at me and not fully explaining the exact repair and options was not explained. I came here because of Paul Gonzalez and his work ethic. The work was great, just explain what I will have at the end of the repairs. So now I have a car with a new bright head lamp, and another that is hazed and old. Not good as a car guy. I guess I will fix it myself. I would have paid the 200 out of pocket to remedy this.
1/28/2017
Carol M. VERIFIED CUSTOMER
Vehicle Make : Lexus
I would not change a thing. I've had several repairs done over the past several months and have been consistently impressed with the level of service I have received. Ivanna and her team are a credit to your
Thank you
John Margetich
1/28/2017
Michael B. VERIFIED CUSTOMER
Vehicle Make : Land Rover
You had me sign documents regarding releases if I pay by check. Since I announced that I would be paying by credit card, this document is irrelevant, but may put me at risk without my knowledge of the full implication of the document. My representative said she removed the document from my file when I asked her to.
1/14/2017
Kathryn R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job as always and great service. thank you!!!
1/13/2017
Carol M. VERIFIED CUSTOMER
Vehicle Make : Toyota
As always Ivanna and her staff were excellent. The car was delivered earlier than expected and it looked great. Keep up the good work John
12/30/2016
James W. VERIFIED CUSTOMER
Vehicle Make : Audi
Great service. Great work. Great customer service. Always kept me informed as well. Great experience
12/26/2016
Ryan M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ivanna did a great job as usual. She kept me informed all along the repair process. My car was finished before the promised delivery date.The Car looks brand-new. I will and I have told my friends about cooks collision repair.
Thank you
John Margetich
12/21/2016
Nancy C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Erik Batres was great to work with. Love how quick and easy the experience was for me.
12/1/2016
Teresa R. VERIFIED CUSTOMER
Vehicle Make : Honda
I was very impressed with every interaction I had with everyone from cooks. Getting hit is no fun. It you made the repair process painless, efficient and exceeded my expectations. Thank you!