Cooks did a great job on repairing my jeep, updates on
The progress and was professional. The only thing I was
disappointed in was the waah ans detailing that I was told they were
Doing before I picked up my care.
But otherwise very pleased!
11/7/2016
David S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I already filled out a survey and made comments
11/5/2016
Marilyn M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I was kept informed of the progress of my cars repair and everyone was friendly and helpful. I am pleased with the work done and would recommend your place to friends and family.
Thank you!
10/15/2016
Sandra H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Professional from start to finish. Very satisfied with all personnel and appreciated the attention to detail.
10/10/2016
Pamela C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great communication and follow through. My car looks like nothing ever happened, just like new.
Thank you
10/3/2016
Eliseo S. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Paint blending was we'll done
10/1/2016
Surendra B. VERIFIED CUSTOMER
Vehicle Make : BMW
NOTHING
9/13/2016
Timothy C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Delt with Jaime in Fremont and he did a Great job. Enjoyed working with him.
9/9/2016
Cristina C. VERIFIED CUSTOMER
Vehicle Make : Porsche
Excellent service...would definitely recommend to anyone! Thanks to all the staff for striving & working hard to provide commendable service!
8/31/2016
David S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
It was bad experience from start to finish the service rep never was quite together from the first estimate to the last. The work was shoddy and the work was not done on time as promised Heaven forbade that I get in another accident but if I do I would difinatly look else where and if I happen to come back I definitely would use another service coordinator. The one I had made too many mistakes, couldn't answer my inquiry with any sense of confidence and tried charging me work that didn't or even couldn't be done. This is my second experience with you and I was quite impressed with your organization but all that has been undone. If your going to contact me please make sure it's a different customer service rep.
8/31/2016
Yongjun W. VERIFIED CUSTOMER
Vehicle Make : Honda
It's my second time using your service. I shouldn't have any complaint overall. But one open issue really annoying.
What I got my car, there was one light was on, which indicates TCS. I am pretty much sure and confirmed by service manager that it was not on before. Under such circumstance, I was told to ask my mechanical to check it if it's accident related. I had to drive to Honda dealer @automall immediately, who diagnosed and cleared the light. The diagnosing fee is $175 without extra fixing fee since it's just a simple process to clear the light off, which is to my best knowledge. I am asking to have the $175 covered by insurance. And I am still waiting for it now. I hope it could be addressed smoothly. Thanks.
8/30/2016
Wen T. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
nice job! Thank for being nice to me and my car!
8/23/2016
Muzaffar M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs took a very long time. Two weeks. However, the shuttle service was convenient and an even greater relief that they had a car seat installed so I did not have to install and uninstall my own. Since the hours were mainly business hours and only weekdays, that made it difficult to find a ride.
8/18/2016
Arturo M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Good job!
8/4/2016
Rajesh M. VERIFIED CUSTOMER
Vehicle Make : Honda
Very happy with your service especially your adviser Jamie
Thank you very much
Rajesh M
7/29/2016
Geneva R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Your staff are great!! Jaime work really well on my car. He even went beyond his work, by parking my car I use so I can drive my chrysler. Thank you so much, I will surely come back I'd I need a car to be fixed. Ty again.
7/22/2016
Maria H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service. Amelia was very approachable andp professional. Besides a small glitch where I didn't receive a text update and the website messaging system said my messages weren't submitted (but actually were), communication was good. One suggestion is to add more detail to the repair status online. Thanks for making the experience as stress free as possible!
6/17/2016
An &. VERIFIED CUSTOMER
Vehicle Make : Lexus
We would highly recommend your business
6/4/2016
David S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Good work I like working with your shop but I hope I never use you again
6/4/2016
Kristie T. VERIFIED CUSTOMER
Vehicle Make : Acura
Both the service and repair of my vehicle was top notch. Cook's Collision keeps you informed and up to date on what is being done to your vehicle. I would definitely recommend this place to family and friends.