I am not getting the daily updates via email or text messages when i subscribed for them at repair shop. Every time, i have to follow up for the updates. It was frustrating.. I don't recommend this to anyone else
7/10/2018
Maria-elena S. VERIFIED CUSTOMER
Vehicle Make : Ford
Danny Chao was EXCELLENT handling all my questions & concerns. The Cooks team from the reception desk to the repair Dept. were outstanding to do business with. The shuttle service offered to customers went above and beyond being helpful to the client. When I picked up the vehicle, it looked like it had come off the dealership show room floor. I will recommend Cooks to anyone that needs vehicle repair. Again, VERY impressed with Danny Chao, an asset to the company, most Excellent service. Very professional! Kudos to all, OUTSTANDING Service beginning to end. Thank you Danny and the team.
7/8/2018
Ping Ching. VERIFIED CUSTOMER
Vehicle Make : Honda
good job
7/7/2018
Irrael Q. VERIFIED CUSTOMER
Vehicle Make : Toyota
The do an excellent job and l am very happy and grateful. That they had me informed of everything
6/21/2018
Elisa R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
You should also Consider the availability of your clients. They are people who also work for a living
6/7/2018
Julia L. VERIFIED CUSTOMER
Vehicle Make : Honda
I would have liked a little more communication in regards to when my car was done and other updates. However I'm very satisfied overall with how things went.
5/16/2018
Anna K. VERIFIED CUSTOMER
Vehicle Make : Audi
Great job! Professional and with personal touch.
From very satisfied customer.
5/7/2018
James A. VERIFIED CUSTOMER
Vehicle Make : Honda
The work done was excellent, and the car was repaired in just two days. The original estimated time to complete the work was one week. Very good service! Thank you so much!
5/5/2018
Ramesh G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I have been visiting this body shop since 1998, even before Cooks aquired it from EMC Collision. Their service has always been excellent. Staff is very courteous and estimation to repair process is very smooth. They kept me informed on daily basis about the repair status. Job was completed one day earlier than estimated. Car was also washed nicely. I will recommend this place without any reservation.
4/21/2018
Joshua V. VERIFIED CUSTOMER
Vehicle Make : Mazda
I appreciate that the team took the time to do the job right. The vehicle sustained significant damage, requiring a great deal of repair. We were willing to be patient so long as we could be assured that all would be done to the highest standard. Other shops may have felt pressure from the insurance company (or their own inventory) to rush and speed up the timeline. We appreciate your taking the time to be sure that our needs were met.
4/20/2018
Biju K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very professional and pleasing staff!
Great support all throughout the process
4/11/2018
Susana H. VERIFIED CUSTOMER
Vehicle Make : Nissan
I'm very satisfied with the service Cooks Collision provided to me. Any new update with my vehicle repair was sent to me right away. And the rental car arrangement for me helps me saved lots of time as well.
3/28/2018
Shaumin E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Overall excellent service including initial estimate, status updates, shuttle back and pickup. A faster service would be perfect, while mine took 9 work days.
3/23/2018
Prabhakar G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Faster repair and service. Delivered my vehicle before the expected date. Daily email updates. Nice and courteous staff.
3/9/2018
Lakshmi Narasim. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very much pleased with service
2/2/2018
Sudhindra R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The initial estimation cycle took too long to complete - even after the estimation was done in less than a day. Also when I actually turned in for repair, I was informed that I will be kept updated on the status - which I did not receive any updates on. When I called that was the day the vehicle was ready and then was able to take delivery in the next **** hour. But lack of communication was a bother.
1/17/2018
Balwinder S. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent and timely service.
1/12/2018
Eric K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service. Quick work completion and the car looks great!
12/31/2017
Milagros G. VERIFIED CUSTOMER
Vehicle Make : Nissan
they took long long time to give the service
12/29/2017
Meredith W. VERIFIED CUSTOMER
Vehicle Make : Scion
The service was great as was the quality of the work. The only comment I would make is to ease up on the survey reminders...sometimes, schedules don't permit to get them done right away, as it was in my case.
Thank you.