I am all about giving a good review. However, one suggestion I have is be more proactive in calling your customers during process. The little things will seperate you from your competition. There were a few times where a callback would of been nice, especially when your told you would get one. but overall my experience was good. My car turned out really nice.
2/27/2016
Mark R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I was extremely pleased with the prompt courteous service provided by Alan and the rest of the team. I would definitely use Cooks Collision again.
2/25/2016
Masoud G. VERIFIED CUSTOMER
Vehicle Make : Lexus
The staff was fantastic. The service was fast and professional. The team was very friendly
2/20/2016
Steven C. VERIFIED CUSTOMER
Vehicle Make : BMW
No additional comments
2/19/2016
Vincent H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone at Cook's Collision was very cordial and professional, I was made aware as to the progress of my vehicle repair until it's completion. In the future I will certainly recommend friends and associates to Cook's Collision, should the need arise.; hats off to the Cook's Collision team.????
2/18/2016
Cwo Ernest. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Cook's is the best in keeping customers updated on progress of repairs, and the courtesy of Cook's staff.
2/13/2016
Maria M. VERIFIED CUSTOMER
Vehicle Make : Ford
I wasn't happy at first but the personal call from the manager was a nice personal touch that smoothed things over and cleared everything up. Thanks again
2/9/2016
Steven P. VERIFIED CUSTOMER
Vehicle Make : Acura
Great job, thanks!
2/6/2016
Max C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Alan and the team did a super job. Excellent service. I just picked the car up today and it looks great. It may still be a little time before I've had a chance to see that everything is operating properly. Thank you.
Max
1/19/2016
Glenn M. VERIFIED CUSTOMER
Vehicle Make : BMW
****did a great job he was very helpful I'm very satisfied. I hope my vehicle never gets damaged again but if it does I will return to cooks collision great work
11/30/2015
Julie W. VERIFIED CUSTOMER
Vehicle Make : Subaru
I will never use cooks collision again or recommend them to anyone after the experience that I had.
11/25/2015
Daniel O. VERIFIED CUSTOMER
Vehicle Make : GMC
Very friendly to the point and efficient! Thank you for everything! Your satisfied customer!
11/7/2015
Sanya O. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Unfortunately, this is the second time we've had to use Cooks! Fortunately , though, we were 100% satisfied! Hopefully, a situation won't arise again......however, if it does, there is only one choice for us: COOKS! Thank you so much! Bob and Sanya O
10/24/2015
Joseph L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was satisfied with all aspects of the job.
9/2/2015
Marilyn S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Professional job. Great attention to detail.
Everything was explained to me and reviewed
when I picked up the car. Excellent service
and excellent work that was done.
8/28/2015
Jane S. VERIFIED CUSTOMER
Vehicle Make : Nissan
They are always very thorough
8/25/2015
Mithu M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent
8/13/2015
Patricia S. VERIFIED CUSTOMER
Vehicle Make : Honda
Completely satisfied and customer service rep was fantastic- thanks!
8/13/2015
Bryan D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellence service, very professional staff. My car looks great.