Great customer service. Friendly, professional and responsive employees.
6/18/2016
Tony S. VERIFIED CUSTOMER
Vehicle Make : Ford
The text message updates were confusing and inaccurate. Other than that it was all great.
6/14/2016
George N. VERIFIED CUSTOMER
Vehicle Make : Dodge
I am still waiting for some weatherstripping to be ordered and installed
6/4/2016
Hye P. VERIFIED CUSTOMER
Vehicle Make : Toyota
They are so gentle and kindly. Thank you for your team.
6/4/2016
Srinivasa B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I may have to visit clear some of the issues I have
6/4/2016
Lindsay F. VERIFIED CUSTOMER
Vehicle Make : Kia
I've already spoken with a manager there in regards to my experience.
6/2/2016
Joseph K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Alan was wonderful. I had a great experience.
6/2/2016
Elvira S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Alan is awesome! He always update the status of my car. He's very accomodating to his client.
5/27/2016
Robert A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Third time I have needed to bring my car to Cooks and each they were very professional and performed very well with my car repairs.
5/14/2016
Tammy C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service !!
Thank you!!
5/5/2016
Charles D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very nice people to do business with. Great job. Thank you.
5/4/2016
Suzanne S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Repair was done on time. Very friendly and competent service.
Thank you.
4/27/2016
Patricia C. VERIFIED CUSTOMER
Vehicle Make : Lexus
They're the best! :). Very clean and hospitable. They go the extra mile.
4/27/2016
Jamie L. VERIFIED CUSTOMER
Vehicle Make : Acura
Process went smooth. Office staff friendly and helpful.
4/22/2016
Sky M. VERIFIED CUSTOMER
Vehicle Make : Toyota
A scratch remained on the trunk from the accident. I pointed it out and was told there was no remaining paint to repair it and that it looked like a rock chip. I commented that I was disappointed that it wasn't returned to pre accident condition but was offered no solution. That is not what I expected from Cooks. I was surprised that it hasn't been noticed by anyone else and let down by the response to my concern.
4/21/2016
Arturo G. VERIFIED CUSTOMER
Vehicle Make : Honda
Your service team and staff provided excellent customer service. I would highly recommend your firm.
4/14/2016
Linda T. VERIFIED CUSTOMER
Vehicle Make : Nissan
We felt like there wasn't good communication about the repairs taking longer than we were told until Josh stepped in to explain why it took so long. Melissa was very helpful whenever I called.
4/1/2016
Nestor A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Cooks went over and beyond the call of duty to find the right wheels for my van. It didn't cost me any extra money which I am grateful for. My vehicle looks great!