Great follow-up by either the text, email or telephone.
8/30/2018
Elliot S. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent service and very professional employees
8/22/2018
Kea C. VERIFIED CUSTOMER
Vehicle Make : Honda
Rebecca was great! Knows her stuff, always kept me updated. Straight forward with a lot of integrity. A credit to your company, wouldn’t hesitate in coming back
8/21/2018
Robert L. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Initial contact with offic personal was horrible. Management on the other hand did everything possible to make it right and they did. Made to feel irrelevant when first walking into San Ramon and Dublin n offices. If not for frank I would have n vet come back.
8/18/2018
Priscilla Y. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Thank your so much! You guy did a very
Good job. ????????
8/16/2018
**** M. VERIFIED CUSTOMER
Vehicle Make : Audi
Professional, courteous, knowledgeable
8/6/2018
David D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service.
8/4/2018
Maria G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Loved Adrienne & christina. They were so helpful throughout the entire month they were working on my car. Both efficient & had a great outgoing personality. My car looks great and I will highly recommend this location.
7/26/2018
Paulo N. VERIFIED CUSTOMER
Vehicle Make : Nissan
There was a personal item missing from my vehicle. It was a simple USB to AUX Bluetooth dongle.
7/25/2018
Alberta C. VERIFIED CUSTOMER
Vehicle Make : Jeep
You all we Awesome!
7/11/2018
Alex H. VERIFIED CUSTOMER
Vehicle Make : Acura
Rebecca had been very helpful. She kept us informed
of the repairing process.
7/10/2018
Kalani H. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was in a hurry to get to work when we picked it up and already returned our rental car in so didn't address the issues at pick up but here are a few things we noticed thus far:
-gap in truck door
-gap in bumper/panel (both sides but different places)
-rubber lining for passenger side door loose (wasnt like that before)
-rubber bolts/screws left in backseat window (what do they belong to?)
Also, when we picked up the vehicle it was very dusty inside as if the windows were left open and contents from trunk were left in the front seat.
What steps should we take to have Cooks adress these issues (there may be more but this is what we found so far).
6/30/2018
Hedwig K. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was so impressed by the professionalism of all the people involved.
I really appreciate the multiple e-mail updates about the progress.
I knew at all times what was going on and what to expect.
I cannot ask for a better experience.
6/30/2018
Linda J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Israel kept me informed throughout the entire process. It was much appreciated. Overall customer service was great.
6/30/2018
Denis S. VERIFIED CUSTOMER
Vehicle Make : Audi
Overall great service. My vehicle took a while (18 days)to complete repairs but this was expected due to the nature of the vehicle damage.I appreciated that you kept me informed of status and progress of the repairs.
6/29/2018
Ron G. VERIFIED CUSTOMER
Vehicle Make : Acura
Took a little longer then expected but work was good qualityt thanks
6/21/2018
Mohan R. VERIFIED CUSTOMER
Vehicle Make : Honda
The revised estimates were not communicated and approved. I paid it anyway
5/22/2018
Barbara S. VERIFIED CUSTOMER
Vehicle Make : Dodge
The repair is great! Your manager Nick was great. The only problem was your communication.