I appreciated the efforts to keep me informed via email. Thank you.
7/6/2018
Richard B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car was repaired as planned. Looks great. Courteous treatment by staff.
7/5/2018
James T. VERIFIED CUSTOMER
Vehicle Make : Ford
Refer to the comments I posted on your survey.
6/29/2018
Taryn S. VERIFIED CUSTOMER
Vehicle Make : Audi
Everybody at Cooks Collision Berkeley is super friendly, and the work was done well and on time.
6/29/2018
Rachel C. VERIFIED CUSTOMER
Vehicle Make : GMC
I couldn’t be happier with the service I received! great communication each day as my truck was repaired. The work was done quickly and on time and it looks fantastic!
6/28/2018
Vijay U. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Alan and the team were excellent; professional, finished my car early, and very good work
6/21/2018
Cory N. VERIFIED CUSTOMER
Vehicle Make : Kia
Easy process. Friendly, communicative staff.
6/17/2018
Joanne P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thanks
6/15/2018
Evan M. VERIFIED CUSTOMER
Vehicle Make : Kia
All of the staff at Cooks Collission were all professional and respectful. This will now be my top choice for future body shop repairs.
6/15/2018
Carol S. VERIFIED CUSTOMER
Vehicle Make : BMW
The estimator, Andrea, is outstanding and the two office women are so friendly, fast and professional. My car is beautiful - thank you!
6/14/2018
Ford Green. VERIFIED CUSTOMER
Vehicle Make : Ford
Always stellar service. I appreciated the quick updates with any problems with repairs and the frequent updates on progress.
6/13/2018
Kristen W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone is great at Cooks Collision on Claremont Avenue
6/13/2018
Vaso N. VERIFIED CUSTOMER
Vehicle Make : Volvo
You guys did it again; in need I and my family and friends will come to you.Thx
6/9/2018
Mark B. VERIFIED CUSTOMER
Vehicle Make : Mazda
My first experience is the guy at the front desk that handled my paperwork, he was warm, friendly and professional.
Alan Nguyen was totally amazing! I was very upset about my accident and damages to my car. Alan was connecting, empathizing, comforting and assuring that you (Cook's) would take good care of my vehicle in timely professional and caring manner. He was very nurturing and patient with me through the whole process and I am very grateful! He closed my experience with great intention, clear and concise responses and very knowledgeable... Alan would cause me to recommend all I know to your specific shop. Thank you for hiring Alan Nguyen!
Mark B
6/5/2018
Judith H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Friendly professional service, and the car looks fantastic.
thank you for your good work
Judith
6/4/2018
Arianne V. VERIFIED CUSTOMER
Vehicle Make : Lexus
I am very pleased with the repair but the final bill far exceeded
the estimate we were given and I am not too pleased with that.
6/3/2018
Patricia L. VERIFIED CUSTOMER
Vehicle Make : Honda
The gentleman who worked with me throughout this process was wonderful. Very professional and kind and considerate. You have a top-notch team and happy with the work done.
6/1/2018
Marcie C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstanding customer service. I was able to bring my car in immediately to receive an estimate and to start repairs. I was updated frequently throughout the week about the progression of the repairs by email and phone calls.
5/31/2018
Marybeth R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
A thousand gold stars for a job done perfectly. Thank you!!
5/30/2018
Elena G. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Thank you so much for taking such good care of me, from the beginning of my ordeal to the end!
You came to my hospital and put my car back together and not only didn't charge me for it, you didn't even take my name! You are truly one of a kind!