My main concern was "Will they be able to match the color and how good is their work". Well let me just say Cook's Collision blew it out of the park. The work is excellent and the color is perfect. I couldn't be more pleased. I have already recommended your professionalism to others. If I ever need auto repair again,Cook's will be the company I call. Thank all of your staff for a job well done and may God bless all of you.
Matt Kullman did an excellent job as the estimator at Cook's Collision. He oversaw the process from intake through finished work. He was professional, friendly, and reassuring, and answered all my questions. He went the extra mile to ensure my total satisfaction with the work done on my car at Cooks..
The office staff at Cook's was also great - prompt, and easy to work with, including ensuring that my rental car from Enterprise was ready for pickup and taking care of its return with no hassles.
Thank you Cooks Collision!
7/24/2016
Duane H. VERIFIED CUSTOMER
Vehicle Make : Dodge
I notice some area on my car was not touch left me very unhappy went over the area with someone there before job was done i check the invoice we both on 7/22/16 very unhappy now i got to return with car to have one area fix but they wont fix the other area not please at all so something got to give
7/23/2016
Patrick H. VERIFIED CUSTOMER
Vehicle Make : Honda
Glad that Cooks workers could replace my broken front
bumper and headlight covers and do a quick paint job
on the bumper area. Also glad that all the work just
took 3 days because I needed to get the car back then.
And the cost summary seemed reasonable to me too.
7/9/2016
Gustavo G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Nice persons quick service and guaranty
7/7/2016
Michele O. VERIFIED CUSTOMER
Vehicle Make : BMW
Matt was amazing!
6/25/2016
Nestor S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Cooks Collision is one of the best auto body shops around in the Bay Area I've dealt with. Their shop location in Berkeley is convenient nearby with helpful and friendly staff. They did a good job on my vehicle and happy with the result. Thanks to Erin the manager, to Matthew Kulman, the estimator, Ernesto and all the office staff and the technicians that worked and fixed my vehicle. You are all good people. Please keep up the good work.
6/17/2016
Jeremy L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Texted to pick up vehicle and when I arrived it couldn't be found for 30 minutes. When it was brought to me there was while dust throughout the interior of the entire vehicle. Also pine cones and a total mess on the outside roof of the car. I should mention while waiting for the vehicle to be found, the woman at the reception desk was continually berating other clients for not making an appointment. Horrible experience. Just paid my guy to clean the entire interior as I trust him to do a good job. Never again.
6/17/2016
Gyasi E. VERIFIED CUSTOMER
Vehicle Make : Honda
We were told by our agent our car would be dropped off at the hertz office. Was not there and no one was in the office to pick up the phone when we called. This making us late for our entire day. Another agent later said you never do that so someone is wrong and providing false information.
6/16/2016
David W. VERIFIED CUSTOMER
Vehicle Make : Volvo
U were great
6/4/2016
Myung Soon. VERIFIED CUSTOMER
Vehicle Make : Honda
My car was not in your shop.
6/3/2016
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The people at Cook's were great and the repair was quick and done perfectly.
6/3/2016
Arlene O. VERIFIED CUSTOMER
Vehicle Make : Volvo
Thank you to Aaron and Matt for a job well done and ahead of schedule.
5/21/2016
Sandra K. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Our family has been clients of Cooks Collision for over ten years, repairing a half
dozen cars. Each time the work has been top notch, the time frame
was as quoted or earlier, and the customer service truly exceptional.
It's been gratifying to see Aaron Conley develop an entire staff which genuinely desires to offer the best customer experience.
Best Regards,
Sandra Kavanau, Cpt. Ret. USAF
George Tucker
5/19/2016
Jerrold K. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Quick, professional and pleasant to deal with. A great experience. Car came back earlier than expected. Highly recommended!
5/18/2016
Debra R. VERIFIED CUSTOMER
Vehicle Make : Acura
Every detail of the process was handled with professionalism and effectiveness. Thank you!
4/26/2016
Ryan B. VERIFIED CUSTOMER
Vehicle Make : Acura
Great customer service, work finished faster than expected -- and my car looks like new
4/13/2016
Daniel S. VERIFIED CUSTOMER
Vehicle Make : Toyota
As always, Cook did fine job with the repairs and was on target with the time it took to complete the job...