The only issue I had was having to bring the car back due to alignment and smart brake issues. I feel like Cooks Collision handled this perfectly; paying for the rental car and taking it to the dealership to ensure they understood the full extent of what was missed.
10/30/2016
****J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Matt did an amazing job getting my car repaired, he treated it like it was his own car going over every detail to make sure it was thoroughly complete! I give him a 10 out of 10! Outstanding!
10/30/2016
Marcia W. VERIFIED CUSTOMER
Vehicle Make : Honda
The only negative thing was when I brought my car in at the appointed time they had no record of my appointment nor had the part been ordered even though it had been two weeks since the estimate however once we got past that everything was great
10/21/2016
Rachel C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Matt Kullman did an outstanding job taking care of us as our primary contact. Everyone we interacted with at Cooks from the front desk to the management were always kind, professional and always took the extra step to ensure we got what we needed when we needed it. I would not hesitate to recommend Cooks to anyone who asked. Thank You!!
10/13/2016
Carla H. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Matt was AWESOME!!!
10/13/2016
Joshua M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was extremely satisfied with the service I received from Cooks Collision. The repair was prompt and thorough. My bumper looks as good as new and I couldn't be happier.
10/3/2016
Alida C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Completely satisfied. Hope not to see you again but, if need be!", would call on you again.
10/1/2016
Rebecca D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Matthew Kullman was fantastic and deserves a big "job well done". Very helpful and accommodating. The ladies at the front counter were great!
However, your manager not so. Agressive and argumental. Sorry, I call it as I see it. Overall, (except for the Manager) a good experience.
9/23/2016
Amy C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Kris & your other staff were terrific to work with. And the car looks great!
9/21/2016
Paul C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Matt Kullman did an exceptional job handling my case. He was extremely professional AND personable, exemplifying excellence service. In addition, every person I interacted with (Nichole, Andrea, Chris?, and another woman at the front desk whose name I didn't catch) exemplified excellent service and professionalism. As a chef and restaurant owner, I truly appreciated entire experience provided by the team at Cooks Collision!
9/21/2016
Arnold F. VERIFIED CUSTOMER
Vehicle Make : Volvo
Extremely impressed with professionalism, clarity, regular updates
9/14/2016
Sheldon G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Professional and helpful through the process.
9/14/2016
Walter D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for excellent service! The repair work was perfect, and your cheerful and courteous staff made the experience a pleasant one. And I greatly appreciate the professional detailing and cleaning of my car when the repair work was done. This was my second time coming to your shop, and should I have the misfortune to need repair work done again, I'll certainly return to have you take care of it.
9/10/2016
Alicha H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everyone I interacted with at Cooks is obviously dedicated to customer service. The ladies at the front desk, the estimators, and the technicians who took care of my car all have done their very best to take care of me as their customer. It is wonderful to have such a great example of a generous and caring business in my neighborhood.
9/9/2016
Joshua S. VERIFIED CUSTOMER
Vehicle Make : Subaru
The text updates I got were empty - just a generic message, so my quote update (increase) happened when I got the call that it was finished. It was an insurance-covered repair so a new quote would not have mattered - more FYI.
Also your automated message (when you call and it's busy) says your hours are until 7 M-F and 8-12 on Sat, which I now know is not true!
Otherwise totally satisfied the service and repair work.
9/3/2016
Meghan T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My experience was fantastic. The staff was helpful and friendly and Matt did a fantastic job of going above and beyond to work with my schedule, keep me updated, and answer my questions. Truly one of the most personable people I have ever met and Cooks is very lucky to have such a proactive employee.
The drop off was easy and quick as well as pick-up since I was able to leave my rental car at the Cooks. My car was given back to me extremely clean and looks better than it did before it was in an accident. Absolutely fantastic team at Cooks Collision and I will definitely recommend highly to others.
8/29/2016
Michael C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks to Ernesto and the front office staff!
8/26/2016
John F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job Matt and Andrea
8/24/2016
Brian K. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the efficiency, professionalism, courtesy, and great customer service of Cooks Collision. Matt is terrific!
8/17/2016
Karina G. VERIFIED CUSTOMER
Vehicle Make : Fiat
Matt , who managed our case, was highly conscientious in delivering every aspect of the service. He kept me fully informed. He helped me understand how the insurance would work. He was very helpful and reassuring and obviously cared that he was doing the very best job possible. I am very grateful. Thank you again Matt. I would definitely recommend Cooks to others.