Matt was great. Helpful and knewwhat hewas doing My car looks great!
8/13/2017
Pamela T. VERIFIED CUSTOMER
Vehicle Make : Honda
Alan was diligent in keeping us informed of the progress of the job. He delivered as he said he would.
8/12/2017
Michael D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was extremely informative and the repairs were completed much faster than expected. Sandra was especially helpful in keeping me updated throughout the process.
8/11/2017
Lisa B. VERIFIED CUSTOMER
Vehicle Make : Lexus
You guys were great! My car looks amazing. Thanks so much for taking the time to drop it at my house!!
8/9/2017
Brad H. VERIFIED CUSTOMER
Vehicle Make : Honda
Completed the job ahead of estimated time. Very accommodating with rides. Added extra touches to make the car look great. Everyone was very pleasant.
8/9/2017
Lorraine C. VERIFIED CUSTOMER
Vehicle Make : Nissan
From the Receptionist Melvin to Alan that handle my claim for repairs, I was very impressed with the excellent customer service and professional demeanor.
8/7/2017
James R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Alan was great!
8/5/2017
Richard K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Alan Nguygen was particularly fabulous and conscientious! Your entire staff did a wonderful job in fixing an unhappy situacion. Best Wishes........Richard K
8/2/2017
Alexander U. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone is very kind and does a thorough job.
8/2/2017
Iva B. VERIFIED CUSTOMER
Vehicle Make : Audi
Since there was no additional damage found, the estimate was accurate and since there was no communication from you, I assumed all was okay.
Thanks for having the car ready on Monday as Tuesday would have been an impossible day for me to pick up the car.
8/2/2017
David W. VERIFIED CUSTOMER
Vehicle Make : Volvo
Good experience with no issues.
8/1/2017
Ann M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent customer care- communication was transparent and my repair was done faster than expected which I appreciated greatly.
7/28/2017
Kenneth H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mayhew provided excellent customer service. I received very professional service.
7/28/2017
Neil H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great team. Nicely done and looks like new.
7/22/2017
Som K. VERIFIED CUSTOMER
Vehicle Make : Ford
Alan Nguyen is the first guy I met. He estimated the cost of repair. He very clearly explained what it would entail. He delivered the repaired car on time and near the estimated cost. He is a total professional who knew his work well and he is very personable. At the office, the personnel were equally professional with paperwork. Waiting time was minimal. I am very happy of the performance of the company and I would rate it 10 out of 10.
7/22/2017
Harim L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Alan was great, he kept me in touch on the repairs on my car. Thank you Cooks collision! My car looks amazing, and everything that has been touched up looks like as if the accident never happened, and if anything the car looks even better than before! I am very pleased with the service I received.
7/21/2017
Mark H. VERIFIED CUSTOMER
Vehicle Make : BMW
Job well done!
7/20/2017
Madeleine H. VERIFIED CUSTOMER
Vehicle Make : Ford
Very great and easy experience.
7/20/2017
Craig P. VERIFIED CUSTOMER
Vehicle Make : Volvo
Matt did an outstanding job to inform me of when my vehicle would be ready for pick up and always kept me updated. When my car was ready Amanda called me to let me know to come in and car was ready to pick up last Friday and looked so amazing like a new car! Three years ago I had my other car at Cooks for repairs and could not be happier with the customer service and quality of the repair. I was at gas station my car after I picked it up and talking with another lady and told her I just picked my car from Cooks and she said her father just has his car repaired at Cooks's Claremont and loved the service too! Also hat's off to Donny, Manager, and Huy at Enterprise to get me into a nice Nissan Altima rental car so easy to drive and park, a positive experience and would recommend Cook's Claremont to friends and neighbors and also Enterprise on Ashby!
7/18/2017
Stacey F. VERIFIED CUSTOMER
Vehicle Make : Toyota
From Alan to your front desk/paper processing crew, Cook's made me feel right at home, and the quality of the work is great!