Great experience from start to finish. Professional, attentive and genuine. Thank you the car looks great! Awesome job.
7/29/2016
Nikolay S. VERIFIED CUSTOMER
Vehicle Make : Honda
Ohannes Boyadjian provided an excellent customer service throughout the whole repair proccess - from assessment to delivery. He accurately identified the vehicle damage and effectively communicated it to me, at the same time sharing some good relevant insights. Ohan is very responsive and cares about the customer.
I was very pleased to get a fully repaired car back just after three days although the work might have required a longer turnaround time. It looked like a brand new vehicle!
Thank you Crew for all the good work and special thanks to Ohan! I will also pass this good feedback to my insurance carrier Farmers that is also the company I am working at.
Nikolay S
6/28/2016
Irving T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Ohan took great care in explaining the work that needed to be done. He had everything done on time. He was professional and courteous and available. Your staff is pleasant and courteous. Many thanks for great service
Joyce Tessler
6/28/2016
Arash A. VERIFIED CUSTOMER
Vehicle Make : Dodge
The service was fantastic. It was prompt and well done. Everyone there was extremely professional and kind. From the associates working the front desk and especially Ohannes. He's knowledgable, friendly and went out of his way to keep me updated on status of repairs. Across the board it was fantastic.
6/22/2016
Ellen C. VERIFIED CUSTOMER
Vehicle Make : Acura
Hello, I am so happy! I had the best experience Ever! From the moment that I walked through the door when I brought my car to Cooks Collision. The ladies at the recent area were super friendly and extremely nice. I was able to get my car estimate the within minutes and I was able to leave my car for repair. I met Ohan who took care of me from the beginning and he kept me updated each day on how things were going with my car. I was able to pick my car up much sooner than expected which was awesome. Everyone was so great! The work was awesome and my car looks Brand New. Thank you so very much for making my car better and for giving me peace of mind. I appreciate all that Ohan did and all the staff at Cooks Collision. So Grateful and Thankful and Blessed! Ellen C
6/21/2016
**** V. VERIFIED CUSTOMER
Vehicle Make : Fiat
It took three trips to the shop to repair the car. The people at the shop were friendly in terms of customer experience, but the purpose of Cook's Collision is to fix the car. It took three trips and now it still has issues and I am just too fed up to try anymore.
6/11/2016
Mark G. VERIFIED CUSTOMER
Vehicle Make : Audi
Beautiful job done on time as promised.
6/8/2016
Sandra M. VERIFIED CUSTOMER
Vehicle Make : BMW
Your personnel were courteous and helpful. They accomplished their promise that our car would be ready on time and the job was well done. We certainly would recommend Cooks to anyone who would require having their automobile repaired.
6/4/2016
Robert B. VERIFIED CUSTOMER
Vehicle Make : Ford
My car was well taken care of. The repairs were finished more than a week before I expected it. The people I was in contact with were pleasant and efficient.
6/2/2016
Juan E. VERIFIED CUSTOMER
Vehicle Make : Honda
As always good job good experience nice emviroment tumbs up
6/1/2016
Arthur L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome job everyone! Thank you for the great experience!
5/30/2016
Carole K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
From start to finish my experience at Cook's Collision was beyond my expectation. The reception area was clean and well presented. The ladies were very friendly and helpful. Your updated texts throughout the process of my vehicle repair were an unexpected but welcome feature. Ohan Boyadjian, who oversaw the entire process, was there for me 101%. Always available to answer all my questions and address my concerns. I will highly recommend Cook's Collision in the future. Thank You, Carole Kern
5/21/2016
Jennifer C. VERIFIED CUSTOMER
Vehicle Make : Ford
I called the next day because my sunglasses are missing. I never got called back. They were expensive and I'm 100% sure I left them in the car.
Also...I've been meaning to call because the paint doesn't match.
5/20/2016
Earletta T. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Yes very
5/7/2016
Barbara S. VERIFIED CUSTOMER
Vehicle Make : Honda
Staff was friendly, coffee was GOOD, updates via text nice...my car looked as IF nothing had ever happened to it! Just wish Enterprise was as awesome as you guys????
5/3/2016
Marie W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Lovely service very accommodating thank you
5/3/2016
Robert D. VERIFIED CUSTOMER
Vehicle Make : Ford
Repair took longer than expected for a pretty simple tailgate repair costing me 200 extra on rental costs. Reps were nice and apologetic but that only goes so far.
4/22/2016
Kyoung-kook K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Ohan did an outstanding job in communication and made the stressful situation with getting my car fixed as seamless as possible. His amazing customer service skills helped me trust that the work Cooks Collision provided was top notch. Additionally, the ladies at the front desk were very welcoming.
4/15/2016
**** M. VERIFIED CUSTOMER
Vehicle Make : Honda
The service was the best I've ever experienced. I feel they went above and beyond what was expected of them.