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Real Reviews from VERIFIED CUSTOMERS
Preston W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very professional, timely updates, good service.
12/16/2016
Russell D. VERIFIED CUSTOMER
Vehicle Make : Honda
My job was completed ahead of time. Communication on my repairs were consistent. Max Alwag runs an incredible shop and is a Great Manager! Shannon gave excellent service. The skill and expertise of the garage techs was Incredible!! I'm happy to be quoted and will ongoingly recommend Cooks Collision to all parties. My car looks great AND has a lifetime guarantee on repairs! WOW!! Sincerely, Russ Davis
12/15/2016
Eric S. VERIFIED CUSTOMER
Vehicle Make : Honda
This is by far the best auto repair business I have ever dealt with. Thank you
12/11/2016
Teresa B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job by all involved.
12/1/2016
Carla J. VERIFIED CUSTOMER
Vehicle Make : Honda
When I picked up my car, there was morning dew on it, so with that being said, I was unable to see the swirl marks in the paint from the buffer and a scratch on the hood. Also some scratches on the lower rocket that was damaged in the accident that brought me to cooks and that was on noticed as well.
11/23/2016
Shelley W. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone
11/22/2016
Dean C. VERIFIED CUSTOMER
Vehicle Make : BMW
From explaining all aspects of the repair process, to providing daily repair updates, the professionalism of your staff really made this a good experience. The projected completion date was adhered to, and the quality of the repairs are top notch. I mostly had interactions with Shannon and your appraiser Mike. Both of these individuals were very courteous and knowledgeable; both of them great assets to your team. I am so happy I took my car to Cook's Collision and grateful for the excellent service. Many thanks, Dean C
11/12/2016
Alan R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Very pleased with your work and the excellent people I dealt Keith .
11/9/2016
Mary D. VERIFIED CUSTOMER
Vehicle Make : Toyota
I enjoyed your frequent updates as the repairs in my car progressed. Your employees were extremely patient in explaining the insurance paperwork .
10/27/2016
Laura F. VERIFIED CUSTOMER
Vehicle Make : Honda
Oh I can't remember the girls name that helped me but she was so amazing, very helpful and very nice. She is the one that took the pictures of my car. Actually everybody in your office was very pleasant and helpful. Very good experience
10/26/2016
Michelle D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone was extremely friendly and professional. Great experience.
10/15/2016
Janice J. VERIFIED CUSTOMER
Vehicle Make : Kia
Very satisfied and contented a job well done
10/12/2016
Chantal S. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone at Cooks Collision is polite, friendly & helpful. They were genuinely concerned about my welfare after my accident. They took time to listen to and answer all my questions. I also appreciated the regular updates. The personal text messages from Shannon were a special touch. Thank you.
10/11/2016
Amy T. VERIFIED CUSTOMER
Vehicle Make : Ford
Absolutely satisfied in all aspects. From the customer service to the repair of my vehicle. Nothing but professionalism all the way!!! The shop always kept me informed as to the different stages that my vehicle was in so I never had to wonder what was going on. This location is first class all the way!!!
9/29/2016
Robyn S. VERIFIED CUSTOMER
Vehicle Make : Audi
Car looks beautiful. Staff was pleasant and helpful. They efficiently fixed car and it was finished a week before anticipated due date.
9/27/2016
Gary B. VERIFIED CUSTOMER
Vehicle Make : Toyota
There is something wrong with the drivers door handle. It appears loose and wobbly. I will stop by Tomorrow (tues) so you can check it out
9/27/2016
Gabriela Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
All the personnel treated me with cortesy. I'm also very satisfy with the communication and updates of the repair of my car. I love the fact that the communication were on emails, text, and phone calls, so there is no mistake on getting the information .
9/27/2016
Ljiljana B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Professional and friendly service, kept me updated continuously , highly recommend them.
9/15/2016
Wendy M. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service & loved the personalized text updates. Thank you
8/30/2016
Ernest N. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service so far
8/24/2016