My car was not washed and papers were left inside! My car was very dirty. Paint job could have been better
6/27/2017
Melody W. VERIFIED CUSTOMER
Vehicle Make : Ford
The communication, professionalism and amazing customer service made this experience completely stress free. I have never dealt with any Auto service place with such dedication to their customers
6/22/2017
Karen S. VERIFIED CUSTOMER
Vehicle Make : Toyota
It is unpleasant to be involved in a collision but your team made it as pleasant as possible.
Every single contact, over the phone, with the front office, and with my service representative, Brian Meza, was courteous and professional.
I was kept up to date on the work process in daily texts and got my car back a day earlier than I expected.
Congratulations on an outstanding team!
6/16/2017
Martini.nancy Jean. VERIFIED CUSTOMER
Vehicle Make : Ford
3 day repair took two weeks excluding weekends. If I had to lease a car the cost for two weeks is a lot greater than 3 days.
6/14/2017
Stephanie R. VERIFIED CUSTOMER
Vehicle Make : Audi
Shannon is a such pleasure to work with and my car looks great!
It was also done earlier than the time I had expected. It was a nice surprise.
Thanks to everyone at Cooks!!
6/10/2017
Michael G. VERIFIED CUSTOMER
Vehicle Make : BMW
The car was not repaired properly and when I raised the issue with Cooks they said I was wrong and that I would have to take it to the dealership. The way in which this was handled, the attitude with which I was treated and the personal inconvenience is such that I would not come back to Cooks.
In addition the inita communication on the estimate was fine, but when the revised estimate came back materially different in terms of scope and time I did not even get the courtesy of a call or an explanation. Needless to say, this was not a positive experience.
6/6/2017
Robert M. VERIFIED CUSTOMER
Vehicle Make : Ford
Shannon called me to pick up my car on Friday 5/12.
I turned in my rental car arrived at Cook Collision only to find my car was not ready. I was told it had to be fixed by my Ford Dealership and I would have to take it there to fix the back up sensor. I left on Friday by Uber to go home. On Monday morning I was called to pick up the vehicle which never was taken to Ford dealership but fixed at the shop. There was no apology for the inconvenience Shannon seemed not to understand customer service but instead let me know she had a bad day on Friday. This young lady should understand customers do not relate to her bad day when they are themselves inconvenienced. Sorry Cooks Collision This time you did not get it right
5/16/2017
Jeffrey N. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service and speedy repair! Beautiful repair job. Thank you.
5/4/2017
Dewayne W. VERIFIED CUSTOMER
Vehicle Make : Mazda
I felt very welcome and comfortable at all times.
4/29/2017
Rachael L. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service exceeded my expectations.
4/29/2017
Xuan Thu. VERIFIED CUSTOMER
Vehicle Make : Honda
I was kept informed throughout the whole process. Every concern was addressed and answered. Your staff was friendly and helpful. The car was returned clean inside and out. The repair was perfect and you did your best and not cut corners. When the lights could not be polished, you ordered new lights. I am very pleased with the repairs and the professionalism of your company. Thank you ????
4/25/2017
Russell S. VERIFIED CUSTOMER
Vehicle Make : Toyota
You have done excellent work for me!
4/20/2017
Lloyd W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job guys!! Totally recommend your services!
4/19/2017
Cindy C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service!
4/8/2017
Frank A. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very efficient - friendly- people.
4/6/2017
Mohammad G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Cliff was very professional and helpful
4/1/2017
Tyson Y. VERIFIED CUSTOMER
Vehicle Make : Jeep
Excellent job. Very fast turn around. Minimal overspray for the job.
3/25/2017
Elizabeth C. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys did a great job, thanks a lot for the Job that you have done, ????
3/18/2017
Arthur S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Cooks was great from beginning to end. Everybody I dealt with was very kind, professional and informative. I was keep appraised of the progress every step of the way. The work the did on my car was exemplary. My car looks great. I'm very satisfied. No complaints. My experience was a 10 out of 10.
3/17/2017
Jay F. VERIFIED CUSTOMER
Vehicle Make : GMC
The work completed on my truck was excellent! Cooks was very good at keeping me informed daily about the status of repairs.