Great customer service: attentive, polite and helpful.
Thank you!
10/7/2017
Mary K. VERIFIED CUSTOMER
Vehicle Make : Lexus
A friend drove by this evening and said that was so glad to see my "beautifully repaired" car back in the driveway.
9/29/2017
Taylor S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Brian & staff at Cook's made this process extremely easy & I was very comfortable with them handling my vehicle due to daily updates and all my questions being answered right away!
9/20/2017
Amy G. VERIFIED CUSTOMER
Vehicle Make : BMW
The entire process was excellent from the reception staff to Cliff checking out the car and explaining the process. He even called Enterprise to set up the rental car after getting approval from USAA. I received text updates daily on the status of the car and Sean followed up with a call today to pick up the car! The rear bumper looked great! I will be sure to tell USAA what a class business that you have!! I also appreciate that I could get my car back in a timely manner. Thanks again!! Eric Gibson
9/8/2017
Renae D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Max has already been in contact.
9/1/2017
Mathew P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I wish my car is washed clean inside.The seats were upside down water empty bottles werein it wasn't clean in and out side.When I told the guy told me you canbring later to wash Icalled in advance to pick up.
8/31/2017
Alfredo E. VERIFIED CUSTOMER
Vehicle Make : Scion
Yes. Very excited
8/29/2017
Matt L. VERIFIED CUSTOMER
Vehicle Make : Honda
Shannon was great
8/24/2017
Kathy A. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I received ongoing updates and repairs were completed 2 wks before estimated date. This was big help so I could return rental before incurring any uncovered charges. Thank you all!
8/8/2017
Rachel S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was so friendly and helpful! You guys kept me up-to-date every step of the way and were great to work with. Thanks again!
8/7/2017
Alex P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
thanks for the great job the car looked so good
7/22/2017
Michael C. VERIFIED CUSTOMER
Vehicle Make : Audi
Marie and crew have been awesome. I like the continued updates on the status of my vehicle. Service has been top notch and I was pleasantly surprised at how easy and quick the whole process has been. I would recommend Cook's to friends and family. I need to realign my bumper and Marie made it so easy and convenient for me to make an appointment in order to get it corrected. Two thumbs up to everybody at Cook's!
7/18/2017
Nakelsky.daniel D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You guys were amazing every step of the way! My only concern it that my interior was very dusty, dirty & had dirty hand marks. I am very disappointed that I was told that the only thing holding up the completion of my car was a "Detail"... Seems to me that if my car were detailed that the interior be clean. Also, my "walk-through" lasted all of 30 seconds and the guy didn't seem too concerned if I was satisfied (he walked away pretty unattentively. I just feel like if there were more attention to detail given when handing the car back, it would've been much better. Thank you.
7/14/2017
Sophie M. VERIFIED CUSTOMER
Vehicle Make : BMW
Great customer service! Fast and responsive! Many thanks to the team!
7/12/2017
Gwen U. VERIFIED CUSTOMER
Vehicle Make : Ford
I'm happy with how it looks like a new vehicle again!
7/7/2017
Toni M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for a great job.
7/1/2017
**** B. VERIFIED CUSTOMER
Vehicle Make : Kia
I like your service, the insurance company like your service.
It's definitely a win-win.
7/1/2017
Gail B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Never had such good updates and communication. Actually I never had any. Would definitely recommend you
7/1/2017
Sheila U. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Excellent service and communication throughout the entire time. I would highly recommend your shop to friends and family.