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Real Reviews from VERIFIED CUSTOMERS
Patricia D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service and repairs looks fantastic. Thank so much
5/26/2018
Sabbella M. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service
5/22/2018
Roderick G. VERIFIED CUSTOMER
Vehicle Make : Honda
Car has a theumming sound while driving. Wheel lock and wheel lock tool missing. Have texted and no response after 2 days.
5/5/2018
Johnse A. VERIFIED CUSTOMER
Vehicle Make : Acura
Everything was perfect, communication, timing and service in overall. Clifford was Great!!!
4/26/2018
Leticia M. VERIFIED CUSTOMER
Vehicle Make : Honda
Very satisfied with the repair. Robert made the whole process easy and kept me updated. I will definitely recommend Cooks Collision to friends and family.
4/10/2018
David G. VERIFIED CUSTOMER
Vehicle Make : Jeep
Cooks rep. Robert **** kept me well informed of the progress on my Vehicle repair, with daily calls and emails. After picking up car, there was a problem with overheating. I brought car back, Robert took care of the problem. Was professional at all times. Good job.
3/31/2018
John D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Robert **** was so excellent at handling my concerns regarding the repair of my vehicle I couldn’t have asked for anything as he he was on top of it. A true professional in every sense of the word. I absolutely recommend Cooks auto repair and Mr Robert ****.
3/29/2018
John T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very good experience,highly professional.
3/23/2018
Tina D. VERIFIED CUSTOMER
Vehicle Make : Audi
The workmanship and experience with Cooks was great. I only have one comment. You guys noted my mileage on the car as 54,934. The car in one year old. I only have 16k miles. I hope Farmers doesn't raise my rates based on your error.
3/20/2018
Fred O. VERIFIED CUSTOMER
Vehicle Make : Ford
I am completely satisfied with my Cooks Collision experience. My service representative, Robert ****, was professional, helpful, and friendly. He explained everything and gave me daily updates, by email and by phone. He made the process of repairing my car efficient and less stressful. He arranged transportation to take me home and pick me up. I really appreciated that. Cesar, the person who drove me home and picked me up, was friendly and courteous. I truly appreciate the service I received from Cooks. Thank you.
3/18/2018
Helen F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was helpful and friendly. Much appreciated
3/17/2018
Crystal R. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys were great thank you ????????
3/16/2018
Raymond B. VERIFIED CUSTOMER
Vehicle Make : Honda
Work was done in a timely and professional manner. Robert and the Staff were friendly and very helpful. All in all it was a good choice of a collision repair shop. If I need a repair shop again I would go to Cooks Collision first.
2/23/2018
Sean R. VERIFIED CUSTOMER
Vehicle Make : Mazda
The repair itself was fine. However, I was unhappily surprised to get my car back with one nearly flat tire and the other three wildly off pressure. It is a minor issue, but it matters. More importantly, some issues from a previous repair I had were never addressed. I mentioned them to Brian and never heard more about them again.
2/18/2018
Rob J. VERIFIED CUSTOMER
Vehicle Make : Ford
Robert **** was so instrumental in the smoothness of his follow ups and updates. I always knew what was going on.Communication is so important. Thank you Robert. All staff were professional and very personable.
2/11/2018
Cleotilde A. VERIFIED CUSTOMER
Vehicle Make : GMC
They where very profesional make my feel important
1/25/2018
Victor G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
This was my first brand new car in over 30 yrs, so I was pretty upset when I got rear ended with under 3k miles on my car. My insurance company recommended Cooks Collision as being one of their E-Star partners. Cliff and his team at Cooks was the Best Choice I made and after getting my car back it was also the Right one! They kept me informed throughout the repair process and finished ahead of schedule. All I can say is Thank You on a job well done.....
1/24/2018
Annie M. VERIFIED CUSTOMER
Vehicle Make : Acura
They were very informative about the whole process and really kept me up-to-date on every detail. They did try to put on used parts for my 2017 car during the 2017 year. I had them read through their policy and they caught the error that was kicked back to my insurance. When I picked up my car two minor issues needed to be fixed that they had missed So I have to bring it in another day. Over all they were very kind and helpful and attentive to my needs. They just need to work on new car policies and final inspections.
1/20/2018
Kelly G. VERIFIED CUSTOMER
Vehicle Make : Ford
Turn signals mounted in the headlights don't work and the front bumper to hood gap is excessive.
1/3/2018
Julie K. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent customer service. Delivered car way earlier than originally promised. Love the text updates.
12/24/2017