All customer service and no substance.
I got the impression everyone was too busy doing and redoing everything to makes sure everything was clean and complete before going to the next step. If everyone slowed down and took more pride then things would get done faster at lower cost and higher quality.
9/21/2014
Richard R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Fine job guys!
9/17/2014
Ina T. VERIFIED CUSTOMER
Vehicle Make : BMW
Everything went smoothly. I love Hannah!!!All departments.
9/13/2014
Alma M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Communication between employees should be better.... Receptionist should be morr informed with customers claims....
8/27/2014
Cassandra N. VERIFIED CUSTOMER
Vehicle Make : Kia
Poor communication . Lack of responsibility taken by the staff when the completed estimation was extended due to "Kia not doing what they were supposed to do" the car looks great, and was cleaned. But not even an apology was expressed
when the car was picked up . We are really unsure now and very uncomfortable doing buisness in the future with **** hannah.
8/19/2014
Angela C. VERIFIED CUSTOMER
Vehicle Make : Kia
Quick and polite. Clean car and updated was good
8/17/2014
Al P. VERIFIED CUSTOMER
Vehicle Make : Oldsmobile
The Hannah team was very courteous & professional. The car was done ahead of schedule.
8/13/2014
Stephen J. VERIFIED CUSTOMER
Vehicle Make : Kia
The entire process was painless. You did what you said you'd do and finished a day ahead of original schedule which saved me one day of car rental expense.
8/1/2014
Daniel W. VERIFIED CUSTOMER
Vehicle Make : Ford
I found every person that I met and worked with at the Collision Center to be very fine individuals, professional and helpful. If I have needs like this again, I definitely will return. Dr Daniel W
7/24/2014
Kimberley K. VERIFIED CUSTOMER
Vehicle Make : Honda
Communication was not as timely as promised.
7/24/2014
Tim R. VERIFIED CUSTOMER
Vehicle Make : Honda
Car wasn't clean body gaps not right parts missing turn signal didn't work on head light that was replaced and got polled over by state trooper
7/20/2014
Jeff B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Absolutely thrilled with the work done and the OUTSTANDING service and communication.
Daily text progress reports were great and honestly put me at ease about delays or special orders taking longer etc...
Thank you, I have already told several people about it and will continue.
Ron and Michelle we extremely nice and very easy to work with.
Kudos!!!
7/19/2014
Brittany L. VERIFIED CUSTOMER
Vehicle Make : Jeep
The whole team was awesome about letting me know what was going on with my Jeep and how much longer it would be. The were all super friendly and smiley!
7/19/2014
Lorie C. VERIFIED CUSTOMER
Vehicle Make : Suzuki
Nick was awesome
7/12/2014
Kathy H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very courteous and they kept us well informed
7/10/2014
Peter N. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything's as good as new!
7/7/2014
Kathryn M. VERIFIED CUSTOMER
Vehicle Make : Mercury
Communication was very poor. Phone calls were seldom returned. It took 7 weeks to get resolution.
6/26/2014
Mark L. VERIFIED CUSTOMER
Vehicle Make : Honda
Just a great job overall, very helpful through out the whole process. Thank you!
6/21/2014
Noah S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Ron was outstanding. A true professional. Thank you.
6/18/2014
Joel B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent service. I appreciated Ron keeping me informed every step of thr way. Also excellent repair work.