Dick Hannah Vancouver Collision Center

Every time I turn left there is a knocking sound in my door.

I brought in my car on 12/24 for an estimate for insurance paid repair work it was like pulling teeth to get the estimator to communicate with my insurance company and approve the repairs. The insurance company called me and said they left message with no call back. I called Rick Stoker and he assured me he would resolve the issue. I brought in the car on ****/22 and was given a estimated finish date of 2/5 then every day from 2/5 on I would get an email saying the repairs were delayed one day. Every Day! I never got any call or explanation why it was taking so long. finally the car was done on 5/10 and I picked it up on 5/11 on my lunch break. The car was dirty on the outside. The way the body shop choose where to paint and where to buff (and where not to buff) made the repair look totally obvious and left the car looking aesthetically displeasing. I asked the receptionist who retrieved my keys and car for me if I could as anyone about the repair. Apparently my rep was out to lunch and Rick was not answering calls or pages. I asked out loud if anyone could help me and no one bothered to look up from their computer screens. I told the receptionist to have Rick call me back. He called about an hour later. He said he'd look into my issues and call me back. He never called back. He did email me. He offered to buff my trunk lid if I wanted to come back to the collision center. The rest of his email indicated that he felt the service I received was acceptable to him. I purchased both my vehicles from **** Hannah. A new honda (the one I got repaired) and a used Acura. I was a big believer in the customer for life program. That is why I went way out of my way to take my care to **** Hannah Collision. It was a huge mistake. I though they would care about leaving my car in the best condition possible. That had always been my experience at the dealership. The Collision center doesn't operate the same way. Very disappointing. I would never use the collision center again. I would tell friends and family to avoid the collision center.

I liked the text updates but the original ETA was missed and then the messages stopped. Original ETA was a Friday and I was contacted on Tuesday to pick up my car.

professional; friendly; prompt;

Took longer then pronise. Text communication started well then no follow up. I had to call a week later to find out if car was ready. Would not trust my car with this repair shop. Dishonest shop. Check your miles when u checkin ur car

Everyone was considerate, professional and did a great job

Matthew Parker was a pleasure to work with.

a job very well done

Make sure you have the correct customers phone Number. Even after calling to inform your buisness they had the wrong number I still received texts.

We Will be calling in. Thanks

It likes a month late and when I came to pick up thr car, there were scratches in the front and the side of the car and the inside was so dirty. They sent my car to acura dealer for detail but still some scratches and the inside still not very clean like expected

Matt and the techs did a great job of getting our car back to us in top shape. We really appreciated the text updates and also the courteous responses to any questions when I called them. A great place to deal with!

Turned out very nice! Thx!

Very nice job. Excellent service. You made it easy for us

I've had my car worked on several times at **** Hannah and they've always been far and honestly

Very disappointed in the repair quality and the service. We are currently shopping to replace my husband's truck and had been looking at a few Dodges on your lot....we have decided against future purchases from **** Hannah

I was a little surprised that when I came to pick up my car that the gal who checked me out did not offer to go over any of the paper work explaining what was done during the repairs. Overall the work that was done on my car looks very good. Thank you.

Chuck was awesome. 2 thumbs up ???? ???? Thank you to everyone who worked on my car ????.

Good job. The car was detailed. It felt like I picked up a new car.

Chuck Ansted was awesome to work with. He kept us informed on a daily basis and was very courteous and professional. I was especially grateful that he did all the communication with the insurance company fantastic job