Dick Hannah Vancouver Collision Center

Great job, great service.

It was quick and easy getting into the shop, and even easier picking up my car afterwards. No hassle and the work looks great.

Have great customer service and all team members are helpful.

My experience was not that great. The repairs on my pilot look perfect and were completed in a timely manner. My problem was when I went to go pick up my pilot and the reception woman could not find my key for ten minutes. Then second was when I dropped off my pilot on Monday the 13 February 2017 I dropped it off with two sets of keys to Ron Strohschein, one of the key was the original and the second was a blank that needed to be cut and programmed and I was told that it would not be a problem. Five days later Friday the 17th of February when I went to go pick my car up and when they finally found my original key the new programmed key was not with it. I waited for another five minutes and then I gave my info to the receptionist to call me or mail it to me when it was found. When I got into my pilot my second key was sitting on the console uncut and not programmed, I then went back inside to tell them that I found it and that it wasnt programmed or cut and was told it would be faster that I take it next door to the dealership and have it cut and programmed. So my biggest problem that made my experience not so great is that my vehicle was in the shop for five days and I was told by the Assistant Manager it would be no problem to cut and program my new key and to hear that it wasnt done and it would be faster if I took it in myself into the dealership to get it done. Thank you. Joseph G

Tim was amazing! Thorough and very nice.

I wish that i was able to have contact with the agent from state farm as i was told,sorry that he had a family emergency but wish they had someone to fill his spot for customers

Very fast and great work, plus good customer service. Good job!!

Initially took the car in and they didn't start working on it due to poor weather which is understandable. Rick did make things right and I rescheduled my appointment. My new appointment was take the car in on a Tuesday and they said pick up on Friday. They ended up needing the car through the following Wednesday. The clerk did not provide me updates. I had to call and ask for updates. They did not even call and tell me when it was done. No text message or call. When I did pick up the car I inspected the car. I had to have them fix the bumper, causing me to wait an additional 30 minutes. I will not be using **** Hannah Collision for any reason. I also have spread the word with my family and friends.

Communicating more often about repair status and when car is scheduled to begin repairs. I found it difficult to get information at times when shop was saying one thing and insurance was saying another.

Amazing job!

It took almost 2 months for the service to be completed. Other than that, all went well.

Very professional and courteous.

Noah was great from start to finish! Thank you again for your excellent service.

As far as the overall car repairs everything looks great. What I was a little disappointed with was the presentation. Door was dirty on the inside, tires still got marks on em, interior eh. I'm not mad or upset by any of this but I felt as though it could have been done better

Thank you !!!

Your entire team was excellent from beginning to completion. Great thanks to Noah for keeping me updated on the progress of the repair. Front reception was fantastic. The repair looks superb.

My car was delivered a week late there was paint left on the inside of my bottom seat my gas was not replaced and the mirror was not fixed that initially I thought was going to be replaced. My advisor refused to pronounce my name right even after being corrected 5 times and I was told that it would take until Tuesday to get the paint splatter cleaned up and the gas replaced. Shameful shameful service

Sending a detailed message about my rxperience.

Chuck was great and extremely helpful in coordinating everything for me. Above and beyond!

Great job, on time and communicated well