Dick Hannah Vancouver Collision Center

Completely happy with rep my car was assigned to (Max, I believe). Will personally request him if we need repairs done at **** Hannah in the future. Text msg updates were timely & convenient. No hassles with insurance or Hertz rental pickup or drop off which was great as well.

I had a great experience at Duck Hannah Collision Center. The staff and Assistant Manager Ron S were great! They updated me along the way and completed the work in great time. Diana

They were great at keeping me informed on everything! They did an amazing job as well! Thank you.

Everyone was very nice and informative. When I had questions about the parts and repairs it was explained to me and they took the time to make sure I understood what I was looking at. Everything went smooth and I was very happy with the work.

Even though you had to dismiss the agent who worked with me originally, Mike Roy, the person who picked up after him did an excellent job and picked up the pieces, and left me extremely satisfied with the entire service I'm sorry I can't remember the young man's name who did such a great job in helping me to understand the estimate that I never got from Mike.

Great communication! Repair work was fanstastic! Love **** Hannah !

Very good experience. Friendly and helpful employees, good communication and timely completion. Well done!

Lack of timely communication. Front Office staff unable to answer most of my questions. Was told many times they would have someone call me back and did not hear back until **** to 2 days later.

I was quoted 5 work days to fix my vehicle. It was then extended daily for an additional 5 days, and on the day it was supposed to be done, there was no update saying it would take **** more day. I left voicemails during regular business hours that didn't get returned for 24 hours. Very dissatisfied.

Had car for almost a month and it still wasn't fixed when I was told to pick it up.

The work was fine but when I picked up the car today, this is when the crap hit the fan. I would like to speak with the general manager of the dealership about this experience. This needs to be made right. My car has an errror message that was NOT displaying when I dropped it off and it was when i picked it up. They couldn't find my car for 30 mins, they wouldn't find a solution to the error message and your service dept was impossible to work with. I WANT TO SPEAK WITH SOMEONE WHO IS IN CHARGE ABOVE THE SUPERVISORS. This will be fixed and I won't gonaway until it is. I have direct complaints about specific individuals and I want this resolved.

I will assume that the work actually done by **** Hannah was done well. The car had a leak, and time will tell if that was solved. However, I am very unhappy with the work provided by Service Master. I have called Noah this morning to ask for some detail on what they did. He does not have this information at this point. Here are the specifics: - the car was not detailed ( I guess that was not promised, but for 500 bucks, you would think it would be clean) - the interior had a very strong smell of fruit or gum. Some heavy spray has been used to mask the mold smell. The smell is stronger than the original mold smell. - my wife had left the summer mats sitting on top of the rubber winter mats. It appeared these had not been moved. There was no sign of the carpets being vacuumed, cleaned, or even moved. (no shampoo or vacuum lines in the carpet, and there was still dust in the carpet, indicating no cleaning.) - the winter mats were still caked with mud - after touching the carpets to move the winter mats to the trunk, I realized my hands were coated in a thick and sticky residue. It appears they have just sprayed some heavy scent over the interior. Bottom line: after 500 that Nationwide paid, the interior is worse than when I took it in. I am not exaggerating when I say that I cannot tell what, if anything, Service Master did, other than spray a thick scent. Sorry to tell you this, but I think you and Noah should know about it. Regards Jay B

It took a long time to make the first appointment. Long enough I almost went somewhere else.

I'm missing a cover for my brake light inside my trunk

For the most part DH always has taking care of me and my family but this last time I feel less than happy my car was very dirty inside one one side of the car seemed waxed. Wheel replacement was missed but rep was more than welling to take care of the wheel we talked and it we'll be done on my next oil change. But I was hoping it was going to be perfect is all it why we deal with DH and not someone else. I understand we all make mistake and we'll not hold DH against this one we'll still come back like we have for over 15 years

This is Babs Cushman. Car is great, thank you, but don't appreciate everything being addressed to my husband, Michael. He has nothing to do with my car, please take his name off of all.

Good work except one piece of trim on the inside door handle was broken and now will not stay in place.

I was dissatisfied with the level of communication provided by the Collision Representative.

It took nearly 2 months to complete my minor repairs. I also had to play phone tag to try and get my appointment scheduled.

Excellent texts to keep me informed. Work done in a timely manner and done well. Completely satisfied. Thank you.