The whole process with my car and how long you had it was ridiculous. To tell you the truth I'd never come back to **** hannah. Worst experience I've had. Drom excuses to our car not even done right. Actually I'd like to talk to a supervisor. ****-****-xxxx
11/24/2023
Sandy J. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Lily was great at keeping in touch with me about what was happening with my car.
11/5/2023
Juan Carlos. VERIFIED CUSTOMER
Vehicle Make : Ford
Alvin did a great job keeping in touch !
And the job was well done.-
10/25/2023
Heidi K. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The repair is fine. I’m extremely frustrated because my charging adapters were removed from my trunk and never put back. I’ve contacted the location with no resolution. Please please make this right for me.
10/18/2023
Patrick W. VERIFIED CUSTOMER
Vehicle Make : Ram
The team I worked with was absolutely OUTSTANDING. Emily got the **** rolling when we first arrived, **** Fuller was quick and very clear on our estimate, and Jon Farley "Rocked" my world with his super attention to our needs and getting the job done quickly to meet our tight schedule. The young lady at the reception desk was very personable and polite to work with. All in all I give this team an A++ or a 20 on a scale of 10 for a job well done!!!
10/15/2023
Charles S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Courteous treatment and, as far as I can tell, effect ive work. I would recommend you
10/14/2023
Heather D. VERIFIED CUSTOMER
Vehicle Make : Honda
Overall great but low pressure tire light warning has been on since I got it back. I think during the repair process something must have triggered the warning to come on
9/23/2023
Zachary H. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys did a fantastic job on my car! I was very satisfied with the work you guys did! It’s like nothing ever happened!
Thank you very much!
9/8/2023
Ken S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Tim and Emily handled my case with professionalism and kindness. Tim was very thorough with his explanation of my repair needs, costs, time to get parts, and time to repair. Very impressive both with their customer centric approach. Repair is perfect. Very pleased. Thank you, Dr. Kenn Stinchfield
8/26/2023
William G. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Staff were professional and very helpful
8/23/2023
Joel M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Trinidy was very helpful throughout the entire process !
8/20/2023
Erica D. VERIFIED CUSTOMER
Vehicle Make : Honda
I felt it was not consistent communication throughout the process and missed follow-ups that were communicated to happen at times, but did not fall through. It took lots of initiative on my side.
Lastly, I was told my car was done, but when I arrived the next day to pick up, it was mentioned that my car still needed to be clean, etc. This was very inconvenient and shows misalignment with internal teams as it should have not been communicated to me that car was ready. I reserved time to pick up vehicle with my schedule and took a Lyft. Only to wait for a ride for an hour and half back due to severe traffic so that I could leave the body shop where I had hopes to leave myself…but my car wasn’t ready. I felt that this could have been prevented and I should have not been called unless vehicle was absolutely ready.
8/11/2023
Deborah C. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The car needs to come back in for a do over. :(
8/7/2023
Michael C. VERIFIED CUSTOMER
Vehicle Make : Kia
Very friendly staff
7/27/2023
Heather P. VERIFIED CUSTOMER
Vehicle Make : Kia
The communication
7/23/2023
****S. VERIFIED CUSTOMER
Vehicle Make : Jeep
No issues. Completely satisfied.
7/16/2023
Barbara L. VERIFIED CUSTOMER
Vehicle Make : Honda
Very pleased with the professional communication skills of **** and Alvin!
All repairs were completed per my expectation.
7/2/2023
Randall V. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The repair was well done and the car is now as good as new. The only problem I had was the long DELAY in getting the car repaired. I am uncertain about the source of the delays, I understand its because Tesla is slow to deliver parts, but a 2 month repair time still seems unreasonable to me.