Dick Hannah Vancouver Collision Center

Charlie was very professional and very kind. He made the process smooth. He answered all my questions and gave me comfort everytime I called. Thank you so much.

The vehicle had rear suspension worked on amongst a variety of other things, and upon picking up the vehicle, the suspension sounds rickety. I will have to bring it back tomorrow after it was at the shop for almost two months to have it looked at.

My car is still broken, even more broken then prior to my accident. I’m very disappointed that my car was kept for almost a month and only body work was done especially when I called and made sure the mechanical and electrical issues were being fixed which I was lied to about every single time. If this shop didn’t do internal work that should be voiced to the customer especially since I asked multiple times. My car was supposed to be sublet to a mechanic for a diagnostic tear down which is common practice. So now here I am with a car that doesn’t even have a horn that works and that’s not the only thing, I have MULTIPLE issues wrong with my car. This was the worst experience of my life. Every single mechanic I talk to even asks me why the collision center didn’t do their job and sublet it to a service center to complete a diagnostic tear down. IM ASKING THE SAME QUESTION. My insurance company was even appalled at the fact that this company let me drive off the lot with a check engine light on, that’s not legally ok they stated. So now here I am with a car that shakes when I brake, my check engine light is on, I have no car alarm, no car horn. I just want it to be known if I get into a car accident due to the safety issues stated above I feel I have no other choice than to seek legal advice. My safety is my biggest concern, not a pretty paint job on my car. My safety is definitely at risk here.

It took over 6 weeks for a simple repair. The communication was horrid and we got excuse after excuse up until finally picking it up. When Jeff was gone a few days Charles took over and things starting to get resolved; unfortunately, it want until the 5th week. Upon Jeff’s return, he tried to move us out another week. Awful experience

You rock my Honda looks brand new thanks

Car was totaled VS economically fixing it

I was completely impressed with everyone in the Collision Center especially Tyson my damage appraiser.

Excellent service.Repairs were done in a timely manner. Charlie did a great job on letting me know how things were going.

Charlie was absolutely amazing. Very thorough and helpful and made the process as smooth as possible. He had really great communication and explained the things I didn’t understand. Everyone at the Collision center was friendly and helpful. Definitely recommend.

It looks great. I just hope the paint doesn't bubble and peel a year out.

The car was ready BEFORE the projected date, the car looked like ‘original, condition, Charlie kept me updated on the progress almost every day, all of **** Hannah Service people are exemplary in their customer service (I’m very partial to Charlie however because I’ve dealt with him every time.) **** Hannah is THE ONLY place I would eve consider taking my car to.

Great group of guys and gals and Charlie was so easy to work with and always with a smile. He kept me 100% informed and did an excellent job of dealing with my inept insurance company.

Great job, JD was wonderful to work with, thank you

Tyson Simonson did an excellent job. He was courteous, friendly and very efficient. He followed up on the details and kept me posted of the progress on a timely fashion. The best thing is I had no surprises when I picked up my car. He is a true asset to your company. Thanks John B

This is my third repair through **** Hannah and I think it’s the best shop in the whole area. Totally professional and trouble free.

Joe was great! Got a quick estimate, set up a time for repair and work was completed on time. Very pleasant to work with. I would recommend to others.

Charlie was above and beyond awesome!!! Everyone was super nice and helpful!! Thank you!!

The truck looks like new.

Excellent service

Tyson made this crappy situation so much easier by clear speedy and friendly communication. His updates throughout made for a smooth worry free week while waiting for my car. Great employee.