Mackin's Auto Body - East Vancouver

Everything was done very well. It made it easy for the customer during these conditions of not having their car. I would definitely recommend Mackens to anyone that needs autobody work on there car.

There does not seem to be any sign that my car was rear-ended 2 weeks ago

Fantastic service and communication. You made a difficult situation easy.

all was good except still missing license plate light

It took two attempts to try to get it right and the car is still not in the condition it was before the accident, but I was tired of dealing with the process so I just took the car anyway. Your own people could see that it really wasn't right. That is pretty frustrating as I previously had a very good experience with Mackins when I had brought in a car that was much more seriously damaged several years ago.

My back right headlight was chipped - probably when the rear bumper was removed to do the body work. Other than that I was completely happy with the work.

My vehicle looks like new. I am very satisfied.

I appreciate all the updates throughout the process and your patients when I went to pick it up

I like the way I was treated by the staff, they are professional and efficient and helpful. Their auto body work is top notch.

Pleasant people, minimal paperwork, repair was done right the first time, on time. Thank you,

Once again, you have done a great job on the repair of my truck. only thing is whoever washed it, must have been in a big hurry, not done very well, have to take it and have it washed again, to show off the great repair that was done!!

Best place I have ever gone to take a vehicle. Very professional and friendly environment. Will recommend your organization to everyone that needs collision repair. Thank you all so much!

A job well done and good and friendly service. Thanks much.

Thank you. You guys did a great job.

They did amazing! Got it done a week earlier than they had officially estimated me at and everyone was kind and friendly during our interactions! Loved getting text updates!

My comments to my insurer, USAA. I will continue my complaint via telephone as well. "Please be aware that I am a very unsatisfied customer with the processing of my claim for damage to a 2013 RAV4 and by the service of the auto repair shop recommended by USAA. I chose Makin's Auto Body, Vancouver, WA from the list of USAA recommended repair shops. After estimating the damage to the vehicle, and providing an estimated delivery date I arranged travel for myself to California and shared the travel dates with the estimator. The delivery date was then pushed back approximately 2 weeks when Maikin's discovered they had failed to find all the damage and needed to order more parts. Makin's error caused the delivery date to be pushed back into the window of preplanned travel. While on travel in California, I was notified by voice mail on a Friday that the car was available for pick up on the same day. Because of this short and unreasonable notice, I was not able to arrange for pick up of my vehicle and the return of the rental car until the following Monday. I also believe that Makin is closed on the weekend and I would not have been able to exchange vehicles until the following Monday. USAA has held me responsible for the rental car charges for Friday through Monday and Makins refused to accept responsibility for the delays. I find that I am being charged for costs that should have been covered by my insurance and for poor quality service by Makin. I ask that USAA reimburse me for the rental car costs and stop recommending Makin Auto Body. Maj. Richard Farnsworth"

I love this company and how they treat you and your vehicle, like one of the family and like it was their own car. The work is second to none and they keep you informed of how the work is progressing along and of any, if any, delays. Best auto repair I have ever dealt with.

You folks do a geat job of meeting the customers needs including setting up a rental car. You finished the job ahead of time and were up front aout a part that could not be replaced. I am a very satisfied customer. Sincerely Charlie Warren

Surprised how fast the car was fixed and car looked great when I picked it up.

Beginning to end all involved where very helpful and pleasant to deal would recommend to anyone who asks me