Everything looks nice. Still missing a small rubber piece that I'm told was back ordered. But I'm pleased with the work that was done.
Thank you for keeping me up to date on the progress
11/19/2016
Kimberi C. VERIFIED CUSTOMER
Vehicle Make : Toyota
You did a wonderful job. It feels like a new car again I will sung your praises!
11/17/2016
Chris &. VERIFIED CUSTOMER
Vehicle Make : Ford
I have used you befor that is y i came back good job
11/12/2016
Chad H. VERIFIED CUSTOMER
Vehicle Make : Lexus
I thought the service was great and I was constantly receiving updates to regarding the status of the repairs!!
Overall great service.
11/8/2016
Timothy H. VERIFIED CUSTOMER
Vehicle Make : GMC
Always great service. I'm a repeat customer of over ten years of auto body repairs. Mackin's is USSA insurance repair facility and have always lived up to the quality I expect. I recommend them to family and friends for autobody service.
11/6/2016
Jazmine B. VERIFIED CUSTOMER
Vehicle Make : Scion
You guys did an amazing job!! Thank you so much for your service!
11/5/2016
Alexander S. VERIFIED CUSTOMER
Vehicle Make : Honda
Horrible customer service. I tried to ask why I had additional charges added to to my bill that I never had a chance to go over. One of the workers/managers first thing he said was your not getting an money back and/or a discount, which I didnt even mention. I found that to be very rude. I didnt care for the 126 that was added to the bill because the repairs were perfect, I just wanted to find out If anything could be done about it or not. Ive fixed my previous cars here before and the service was always great in the past. It dosent seem like that now. Now it feels like its all about the money. Once we get the payment we dont care about you or your car. Thats how I felt today. All I can say is that mackins has lost a loyal customer. Next time ill go and fix my car elsewhere and so will the people ive had referred over the years.
11/3/2016
Mathew C. VERIFIED CUSTOMER
Vehicle Make : Jeep
the job should have been reviewed and completed before trying to give the vehicle back to us. we had to take off work to get our vehicle back that was not correct. (they installed a black rocker panel that was not correct, should have been a painted one), they put in a new door that does not close with the same gaps as previous or the other side. makes me think of a Maco paint shop. as a suggestion, always have a individual inspect the job before a customer signs off on the job. we had to take an additional hours off of work. matt ****-****-xxxx
11/1/2016
Mona A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Love your thoroughness and customer service.
And my car looks great.
Thank you
10/29/2016
Trisha J. VERIFIED CUSTOMER
Vehicle Make : Jeep
My only complaint is that lack of communication. I felt like my time was not considered important. The manager was nice to listen to my compliant and give feedback to his staff. I would still recommend them but will also voice my concerns to anyone I recommend them to.
10/25/2016
Don D. VERIFIED CUSTOMER
Vehicle Make : Ford
Great personalized service with multiple progress update via Message rexts
10/15/2016
Mark J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks for cleaning the inside of my car also. Looks good
10/15/2016
Teresia D. VERIFIED CUSTOMER
Vehicle Make : BMW
Thanks for the good work. We appreciated the timely updates.
10/12/2016
Corina G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really liked my text updates. All the staff I worked with were very pleasent. Thank you for making an inconvenient situation go smoothly. The rental car procedure was a breeze.
10/12/2016
Kassandra M. VERIFIED CUSTOMER
Vehicle Make : Kia
It was a very nice experience working with mackin's. the process was very easy. Mackins had my rental car waiting for me. I just dropped my car off and went on my way with the rental. Mackins texted every few days with updates. I knew exactly what was happening the whole time. They called me when it was ready. I dropped the rental and picked up my car. The job in the car was perfect. I looked it over several times and could not find a flaw. Thank you so much for the easy and painless repair to my car.
10/12/2016
Karen W. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone was very helpful and went above and beyond to be of service!
10/8/2016
Deborah A.. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you!
10/8/2016
James P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I'm grateful that when the paint results were not good that you kept it to redo it.
10/4/2016
Dennis A. VERIFIED CUSTOMER
Vehicle Make : Ford
We liked the way the car smells inside. Can you tell us what was put in it?