Staff is great to work with, Dustin always kept us updated throughout the long process. They take on the job like its their own vehicle so it looked like new when we picked it up. I didn't have to work with the insurance company -Safco after they took over and they handled that real well. Thanks for the super job everyone, highly recommended.
1/7/2016
Ira B. VERIFIED CUSTOMER
Vehicle Make : Ford
Although i did not get the car repaired due to the insurance company considering it a total, i appreciated the friendliness and courtesy of the staff. I also appreciated their follow up. If in need of repair again, i will definitely consider Mackin's.
12/30/2015
Sierra C. VERIFIED CUSTOMER
Vehicle Make : Honda
Every person that I worked with went over and above to help me out. I had a wonderful experience and I am so happy to have my car returned fixed! Thank you.
12/24/2015
Audrey B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Employees are very service oriented , quality was good, took longer than anticipated but good communication and explanation
12/24/2015
Mark H. VERIFIED CUSTOMER
Vehicle Make : BMW
Both the staff and the way your team communicated with me were perfect! Know what was going on the whole time and they even stayed 10 minutes after close because I was stuck in traffic!
12/22/2015
Tim G. VERIFIED CUSTOMER
Vehicle Make : Volvo
Very prompt and great attitudes!
12/15/2015
John M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thank you to Nick and everyone else for the way you took care of the repairs, keeping me posted of developments,and getting it done early. I greatly appreciate it, and will recommend it to others!
12/11/2015
Elizabeth O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome service, very easy to use and excellent communication
12/10/2015
Jennifer S. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you for getting our car repaired so quickly! You made the whole process really simple. Thanks!!
12/9/2015
Don M. VERIFIED CUSTOMER
Vehicle Make : BMW
Good service. Responsive & appreciated being kept informed of the repair process.
12/7/2015
Katherine F. VERIFIED CUSTOMER
Vehicle Make : Volvo
Thank you for keeping me up to date as the repairs progressed! Super nice & helpful people as well!
12/3/2015
Karen D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job. Thank you. Happy Holidays!
12/1/2015
Mary G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great communication throughout repair.
office gals friendly and helpful
Repairs look great
Happy to have my SUV back so quickly????????????
11/25/2015
Gayle Q. VERIFIED CUSTOMER
Vehicle Make : Ford
They kept me informed daily.
11/24/2015
Paul S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had requested that both the front end, covered by insurance, be fixed along with the back that I would pay out of pocket. I was surprised when I picked the car up yesterday that only the front had been done. This means we loose the use of our car again for several days while it is in your shop to be repaired when it should all have been done at the same time. Happy with your customer service communication during the repair work but not with your customer service that only half the job was done. Paul S
11/22/2015
Heather W. VERIFIED CUSTOMER
Vehicle Make : BMW
Brian was great! I have another vehicle and am hoping you'll work with me on the cost of repairs for my Range Rover.
Thanks,
Heather W
11/21/2015
Barbara C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Friendly staff,well run office. Kept me constantly up-to-date via email on the status of the repairs and the estimated completion date. I will definitely recommend the Hawthorn location of Mackin's Auto.