My car looks better than before the accident! I was pleasantly surprised that they also cleaned and detailed my car. Love the text message updates too, so much less invasive than a phone call. I will definitely recommend Mackins to my friends!
4/4/2017
Amy R. VERIFIED CUSTOMER
Vehicle Make : Honda
????
4/1/2017
Jan P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for making it so easy to drop off and pick up my car! The icing on the cake was having a clean car to drive to work!!
3/31/2017
Steve E. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you! Your work and communication skills......Excellent!
3/29/2017
Lisa B. VERIFIED CUSTOMER
Vehicle Make : Land Rover
My car was not delivered to me very clean...especially
The wheels, except for the one that was replaced. That was the only clean wheel and tire. The
Windshield was chipped in various places in the accident,
And I should have Been advised to call the ins co with more advance notice to discuss
prior to picking up the vehicle.
Also, the difference in the finish that was now very apparent
With the wheels now that one was replaced with a new
Wheel. There were also white marks on the rear bumper
Both left and right side that were not there when I
Dropped the car off. This was not at all the type of experience I had
Prior in working with your shop.
3/28/2017
Michael D. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job! ????????
3/28/2017
Rosmili D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Really enjoyed the text updates. Everything was timely as expected and told. No messing around. And car smelled fresh and it was clean when I got it.
3/28/2017
Michael D. VERIFIED CUSTOMER
Vehicle Make : Dodge
2nd time we've used Mackin's. Both time the work was excellent and on schedule.
3/23/2017
Amy C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Just got the car back today...super clean! Thanks!!
3/22/2017
Jeff H. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Admittedly my repair was quite small. But after a couple weeks of hearing nothing I called in and my part was never ordered because there was a question about my vehicles options. Your rep never reached out to me. Again several weeks later I had to call in to see if the part in and it was, but again nobody called me to schedule a time for the repair. It took well over a month to order and schedule an appointment to have a mirror replaced. Again, I know this was a low profit job for you guys, but I deserved better than that.
3/16/2017
Greg M. VERIFIED CUSTOMER
Vehicle Make : Honda
Really liked the email communications and updates on when the car would be ready for puck up
3/16/2017
Mary M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Like your attention to my needs and like the emails on the progress.
3/16/2017
Ruthann D. VERIFIED CUSTOMER
Vehicle Make : Ford
This was my second trip to Mackins -- would never go anywhere else! Superb!
3/16/2017
Serina T. VERIFIED CUSTOMER
Vehicle Make : Ford
MACKINS was incredible - very quick to do the repairs but the best part was the communication. I got a phone call (that I didn't need to return) that updated me and eventually I got texts! I knew I would get them every Tuesday/Thursday and it was comforting. I knew we wouldn't be overlooked and I didn't have to initiate the contact. They really know how to communicate in the 21st century!!!
3/16/2017
Roslyn T. VERIFIED CUSTOMER
Vehicle Make : Honda
Good work and responded to my calls about when car would be ready. Thanks for the good work.
3/15/2017
Austin D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great company very professional
3/11/2017
Gloria J. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The car was clean up and detail very nice.Thank you for your support.
Edwin & Gloria J
3/11/2017
Jon Q. VERIFIED CUSTOMER
Vehicle Make : Mazda
I really love the text updates. All was so great. Thanks.
3/10/2017
Trevor B. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was very satisfied with my makins experience. I was dissatisfied with the enterprise rental. I was dirty and smelled of smoke. Thought u guys should know if ur gonna use them. Otherwise thank you very much. Everything seemed to go smoothly and timely.
3/8/2017
Ken S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for doing exactly what I wanted for a very fair price. Not more or less. I am extremely satisfied and will refer you enthusiastically.