They fixed the major damage but there was also a small scratch on a different panel that was not fixed. I brought this to attention multiple times in the insurance documentation, on the phone making the appointment, and when I dropped it off. When they finished the work and I asked about it, I was told to by a marker pen and fix it myself.
1/27/2023
Carol B. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Constance , the manager is an excellent asset for your team . She went about and beyond to help me out . Very kind and thoughtful. She came in early on her day off so I could pick my car up . Thanks Carol B
8/14/2022
Kristin G. VERIFIED CUSTOMER
Vehicle Make : Ford
Please don’t call me. It’s over and I need to put it behind me. There is nothing that can be done at this point and I’m just happy to have my car back. You took 31 days to do a 4 day repair and even then it wasn’t done properly or completely and I’m upset with myself that I let what was obviously a rush job done on day 31 get pawned off on me as a job well done. So I brought it back. I live almost an hour away and this process was such a waste of time and money. I understand it’s due to staffing issues and massive turnover this summer which I get, but you should not be taking in more jobs than you can actually get done and get done timely and well. The job didn’t require backordered parts and was not labor intensive so there’s no legitimate excuse. I manage a law office and sometimes I turn away a case if we don’t have the time or ability to get the job done correctly. You need to do the same until you get your act together and resolve whatever internal issues you have going on there before the internet is littered with bad reviews which you won’t easily recover from. I also know I’m not the only person in this situation. You have other cars just sitting there in various states of disrepair with upset customers.
8/12/2022
John O. VERIFIED CUSTOMER
Vehicle Make : Ford
It’s going back on the 17th because the paint color doesn’t match.
7/2/2022
Ann P. VERIFIED CUSTOMER
Vehicle Make : Ford
Was supposed to be 4-5 days to fix . Took3-4 weeks. I would actively call to check on my own car , and they would say they would call me back, and never returned **** call. The only time they did call me , was when it was done almost a month later.
6/11/2022
Scott H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for all your hard work! The guys went above and beyond getting the work done on time into my satisfaction. Great job!
2/18/2022
Leah Z. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very helpful body shop manager, Kyle Raine at Westbrook, who always kept me informed and helped me to navigate dealing with the insurance company of the person who hit my car. The quality of the work is great and my car looks fabulous! Thanks so much,
Leah Z
1/3/2022
Charlotte N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I have come to expect nothing less than excellence from Rowe Collision Center and, once again, it was delivered. I have dealt primarily with Kyle and his professional yet friendly, knowledgeable approach encourages the respect that he deserves and the confidence in the service that I feel. Thank you!!
11/6/2021
Kimberley L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great customer service
10/30/2021
Sharon C. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Kyle was my contact and give him very high marks for customer service. The work the repair folks did makes my car look just like new. Thank you!
10/15/2021
Peter L. VERIFIED CUSTOMER
Vehicle Make : Ford
Raleigh and Kyle both were very helpful. Raleigh made it a point to make sure everything they were doing was approved by me.
Everyone says that it looks like a new truck! Thank you all
10/2/2021
Kimberly O. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Great customer service!
9/11/2021
Teresa N. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service and updates on status during the day. Finished sooner than anticipated.
8/21/2021
Bruce E. VERIFIED CUSTOMER
Vehicle Make : Ford
The body scratches not resolved to my satisfaction.
8/4/2021
Patricia K. VERIFIED CUSTOMER
Vehicle Make : Lincoln
As always, the service at Towe has been outstanding.
6/24/2021
Charlotte N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent service. the workmanship is excellent and- also very important- they take personal care and that is important!! I was also impressed with the constant updates supplied on line.
Thank you all!!
5/28/2021
Josh A. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service again!
4/21/2021
David K. VERIFIED CUSTOMER
Vehicle Make : Ford
High Quality work
Efficient service
3/24/2021
Stephen H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great service, Extremly! Commmunicative
5/12/2018
Rowe Ford Hyundai Body Shop Replied:
“Thank you for the feedback”
Cameron P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Quick, and kept me up to date on my repairs. Took me less than 10 minutes to get my keys and car and get back to my life. Awesome service.