Great service from start to finish. Team was responsive and made every effort to minimize my wear and tear. This included having me send photos of damage to avoid a lengthy drive for a quick estimate. The repair was done efficiently and well. I would definitely recommend!
8/31/2024
Graham C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I do have a minor suggestion for consideration. There were several things that were beyond the team's control, wrong part shipped, delayed start date for repair, personnel changes etc. these factors are common and repair sytart is a fluid thing. When this happens after a window of possible start date has been given, it would be nice to proactively keep the customer updated as best as possible with the constraints of the heavy workload and congestion. Rather than rely on me every 7 days request an update and then update be "Sorry we are delayed". It did not impact me or change my ranking of your professional attributes , expertise or customer support. You are my preferred bodyshop.. Just a suggestion.
8/28/2024
John T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Amazing work. Great communication through the process.
8/5/2024
Zack A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Carmax, where I recently purchased a used car, had agreed to cover the cost of a fender repair, and the Rowe Collision Center coordinated beautifully with Carmax to ensure that the transaction went smoothly. And my car now looks great. Thank you so much.
8/1/2024
Curtis C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great work- took too long. Estimated at ****.5 weeks and was twice that. Never received updates for it taking longer. Like I said good work but unprofessional/ bad customer service ulitimately…
7/16/2024
Ralph R. VERIFIED CUSTOMER
Vehicle Make : Ford
Satisfied, thank you.
7/7/2024
Nancy N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I appreciate the good work that was done on my car, and especially like that Scott in Collision Dept. kept me informed about the progress of the repairs.
6/14/2024
Matthew F. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service. Very effective at dealing with insurance company and supply back orders. Excellent communication. A darn good team!!
6/7/2024
Richard T. VERIFIED CUSTOMER
Vehicle Make : Subaru
excellent service
5/19/2024
Patrick C. VERIFIED CUSTOMER
Vehicle Make : Lexus
I'll be honest, you were not my first choice. That being said you got the job because you were recommended by my insurance and you could do it in less than 3 months. All in all it looks like you did a fine job.
3/3/2024
Andrew L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My experience was unsatisfying. There was no follow-through by management on the completion of the tailgate not once but three times before the task was completed. The first the removal of crushed glass from the interior and missing a rear wiper blade cover. Second,after being called again the task was completed, I found a scratch an 6 paint chips on the exterior as a result of the glass being installed. Required a third fix to address the paint chips and scratch. I intend to contact Mark Camp for a sit down meeting next week at his convenience to discuss several Rowe issues and over the 6 weeks and a warrantee on my tailgate to fix any issues as a result of the initial crash in their Quick Care Center on ****/11/24.
2/21/2024
David B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The car was delivered on time; however, the service at delivery could have been better. The customer service rep called and said pick up the car today or we will charge you for storage and will terminate your rental car. More than 2 hours notice would have been appreciated
1/20/2024
Brenda M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
It was a small repair, and they were quick to perfectly fix it, In record time!
10/26/2023
Coco K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I am looking forward to talking to your representative.
10/8/2023
Carole C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Many thanks to all that did a tremendous job on my car.
8/28/2023
Ellen T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My husband says he can't even tell where the old dent and paint scratches were. And with my husband that is a compliment.
7/15/2023
Ralph M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The service coordinator was a very poor communicator. It was 2 and a half months from estimate to taking the vehicle in. I was quoted one week and it was kept two with no update until I reached out. My intake date was pushed back 3 times and no loaner vehicle was provided
6/22/2023
Bob W. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent repair and very personalized service. Thank you Rowe body shop!
1/27/2023
Darren C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They fixed the major damage but there was also a small scratch on a different panel that was not fixed. I brought this to attention multiple times in the insurance documentation, on the phone making the appointment, and when I dropped it off. When they finished the work and I asked about it, I was told to by a marker pen and fix it myself.