You guys need to improve in customer service relationship with a better feedback, communication, do things on time or at least try to be honest with the estimates and double check the cars before returning on the way they don’t have other problems different to the ones for what we brought it over there and finally took responsibility of your actions on the way something went wrong try to help the customers because we supposed to trust in your job. I would like one of your supervisors to be in contact with me but in general I would never recommend your service to anybody.
2/7/2018
Jenine T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Paul was amazingly helpful through this entire process.
2/4/2018
Belia G. VERIFIED CUSTOMER
Vehicle Make : Toyota
We were especially satisfied with the time you all took to make sure everything was just right for us. Highly personalized service! We will always go back to Maxwell Ford. And we will tell many family and friends about the great service
1/27/2018
Jill R. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service and fixing wrecked car.
1/24/2018
Aldo T. VERIFIED CUSTOMER
Vehicle Make : Mazda
Left a lot of swirl marks on a fresh painted door. Worse than what it was. The color on the repaired door is not a match!!!
1/24/2018
Gail W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks for a job well done. My one issue that I did not realize until I drove off was the overwhelming paint fumes inside the car and it was sprinkling so we could not totally air it out while we drive home.
Everyone I came in contact with were very friendly and professional. Thankyou
1/20/2018
Danielle T. VERIFIED CUSTOMER
Vehicle Make : Kia
I liked the text updates about my car. I also appreciated the staff member that said I could come back in when I noticed some drip from the clear coat. He said I should come in about a week later (once it was no longer soft) and they would sand it out for me. Very happy with how everything turned out! Thank you!
1/20/2018
Manuel R. VERIFIED CUSTOMER
Vehicle Make : Ford
Although the cosmetic repair of the bumper was done ok, the car presented an air bag malfunction light that started showing up after the impact. The technician didn’t think it was related to the impact. But that doesn’t make sense that is not related since we didn’t have a light an now we have an intermittent light issue
1/19/2018
Marion J. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you so much! I was stressed about the possibility of not having my car as family and friends began to arrive for my wedding this weekend, but you all got my car fixed and back to me with time to spare.
1/18/2018
Donna R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent work, extremely impressed with the updates communication. Everyone was nice, professional and thorough. The car was returned looking cleaner than when I dropped it off. Thank you so much for making a single Mom's, my daughter's car, repair experience so easy.
1/18/2018
Carie S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Joshua is the best!
1/12/2018
Beronica T. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am really satisfied with my services! Thanks again!
1/10/2018
Ann M. VERIFIED CUSTOMER
Vehicle Make : Kia
Paul did a great job. Highly recommend.
1/10/2018
C Staff. VERIFIED CUSTOMER
Vehicle Make : Ford
Continued to receive text my truck was on scheduled for the 22 of December.that date passed and never got a call or email stating any difference.then the text kept coming after the 22nd saying vechile is on time when it was already passed the date given via text.got vechile back on the 3rd of January.im fine with the time it took but shouldn’t be told one date and when that never came not one message was sent to say otherwise
1/5/2018
**** M. VERIFIED CUSTOMER
Vehicle Make : Ford
Your estimates for the completion of the work were accurate and Lucas was a great help. My truck looks great.
12/31/2017
Robert H. VERIFIED CUSTOMER
Vehicle Make : Dodge
The whole team was very nice and got everything done way before schedule. Everything went really smooth from checking to getting Geico to help, and to heck out when my car way done. Thank you guys.
12/23/2017
Louis S. VERIFIED CUSTOMER
Vehicle Make : Ford
The assigned staff was very professional and communicated throughout the time the provider had my truck. I? really appreciated Paul walking me through the repairs. Very professional
12/21/2017
Carl S. VERIFIED CUSTOMER
Vehicle Make : Ford
Did a great job ,very friendly
12/19/2017
Mary M. VERIFIED CUSTOMER
Vehicle Make : Fiat
Courteous, personal review of vehicle, personable as
They called my car by name “Lucy”! Very happy. 10/10
12/15/2017
Changa J. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The service was great they kept me informed and completed my vehicle in a timely manner.