Krista did an amazing job! She kept me informed about the repairs through out the whole process. She even got the vehicle ready 2 days before the completion date. She was able to resolve any of the issue that arose, even when my daughter was with me waiting for the vehicle, she ensured my daughter was happy and even gave her a lingo teddy bear to help stay happy and have someone to play with her while I did the paper work & car rental. She definitely has a great leadership quality of not looking for excuses but being the solution to issues that arise. Excuses are a dime a dozen and people love to make them, but when you have someone that finds and becomes the solution to a problem it’s a rarely, and for this reason I’ll only use longo for my repair and service needs.
10/24/2019
ERIC J. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
I have been a long time Longo customer from sales to service to the collision center. I have always been satisfied with my treatment and service. My most recent collision center experience far exceeded my expectations. Thank you to Krista and her crew for their hard work and dedication to my satisfaction.
10/23/2019
PIN E. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Enrique followed my requests to fix my car door 100% water resistance & to check the suspension. He understood my instructions & car was done on time.
10/19/2019
WILLIAM D. VERIFIED CUSTOMER
Vehicle Make : LEXUS
I was very pleased with the service and timelines of the repair. My representative Was very informative, timely and professional. Thank you.
10/17/2019
ODILON B. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
I felt my self VIP at all times. Lovely people.
10/12/2019
STELLA H. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Excellent services. Krista Madrid did a wonderful job. Very friendly, good follow up, detailed explanation.
10/10/2019
DEREK L. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Amazing people, great attitude and amazing job by the workers.
10/10/2019
PEDRO R. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
I've been a customer at Longo Toyota for over 30 years weather purchasing a vehicle, having my vehicle serviced or taking my vehicle to Collision repair. Longo Toyota has always gave me an "A" Plus service, and with enterprise rental even better, Thanks for keeping me as a customer.
10/9/2019
SHEILA K. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Joten did a good job.,
the car finished before it due date
10/8/2019
Jeffrey M. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Great job. Enrique was awesome. Thank you for the repairs. 10 out of 10.
10/3/2019
ZENGCHENG R. VERIFIED CUSTOMER
Vehicle Make : LEXUS
long cycle,high fees,delays in picking up the car
9/27/2019
THUY L. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
It’s so convenient and fast ! When I call and ask I got my answer right away I don’t have to repeat myself you guys explain it and tell me what to do every steps all the way to the end ! Thanks you so much I’m so glad to call your dealer before anywhere else ! Again thanks you
9/27/2019
EDMUNDO R. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Great repair service. My car is looking like new again. Appreciate the updates on the repair status of my car. The price estimate was on target.I am 100% percent satisfied.
9/25/2019
HERIBERTO G. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
I had an exceptionally good experience with Longo’s collision center, as I have every time I have utilized them in the past. Simply great customer service!
9/24/2019
KENT Y. VERIFIED CUSTOMER
Vehicle Make : LEXUS
The quality of the repair was excellent. When two small scratches on the hood were discovered after the insurance repair was completed, Jorge Eden quickly said he would take care of the problem. While we didn’t like having to leave our car for additional work, Jorge was able to get it back to us in a day (and arranged for a no-cost rental for us to use).
9/24/2019
DAVID D. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Krista was doing a very excellent job for me, thank you!!!
9/20/2019
ROBERT W. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Gas cap was not replaced
Asked not to be called as in Europe but was continued to be called
Otherwise all well
9/7/2019
ANTHONY C. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Good service.
9/5/2019
BEVERLEY R. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
My Farmers agent and all the young ladies at all stations and the alternate agent were always courteous and friendly! Thank you for my bear that is still sitting in my car! Enterprise agents went above and beyond too!
8/30/2019
VIVIAN K. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Longo Collision did an excellent job repairing my car. Jorge Eden kept me posted on the progress of the repairs to my car and repairs were completed before the projected date. Thank you!!!
Also, it is a real convenience having a AAA office at your facility.