The friendly customer service I received was incredible! I constantly felt like I and my vehicle was in good hands! I also appreciated the updates that came in my email about my vehicle!
3/22/2017
Catherine R. VERIFIED CUSTOMER
Vehicle Make : Subaru
The car looks great. Thank you.
3/18/2017
Tyson P. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Excellent service...hands down!
3/12/2017
Jonathan T. VERIFIED CUSTOMER
Vehicle Make : Land Rover
While th e repair itself is satisfactory, the communication during the process was abismal. A stream of text messages were great as far as updating on the status of the vehicle. However there were delays in delivery and there was no timely communication of those delays. One form clearly stated completion times OR a I would be called before a deadline (3pm). Having to information on delay I showed up to retrieve the vehicle, which took an additional two days to complete. Mike attempted to make the situation better with a complementary detail which was a nice gesture, but then continued to disappoint in communication. When it was complete, the lack of proper communication delayed my ability to retrieve the vehicle the same day. Furthermore I was instructed the vehicle would be ready for me to pick up at 9am, parked outside. Instead it took about 10 minutes after signing for the work for the car to be available to me. All of these items might seem minor, but all resulted in me missing important meetings at work and do not meet my expectations for a shop of this caliber. I have a second luxury vehicle that needs some minor repair, and the level of service rendered here has remove Autowerks NW from consideration.
3/4/2017
Melissa A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I am very happy with work done on my Volkswagen
3/4/2017
Richard F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent service and on-time delivery as agreed thank you. It was great returning my wife's car to her in unbroken form once again after our insurance claim!
3/3/2017
Gretchen L. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Thank You!!! It certainly was a pleasure working with you!!!!! So happy with my car!!!!
3/1/2017
Kristin S. VERIFIED CUSTOMER
Vehicle Make : Scion
Excellent service! Thank you!
2/25/2017
Lisa S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The car looks awesome! Thank you for the fast, professional service! Michael was amazing! Communicating with me daily about the status of my car!! I will only have my car repaired at Autowerks NW!!! Lisa S
2/18/2017
Andrew C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Professional and on time. Excellent!
2/10/2017
Ronald M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Stuff stolen out of my trunk and my Nautica umbrella was destroyed and put back as if nothing happened- unprofessional and an affront.
2/5/2017
Jennifer S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I'm very happy with your service. My car looked amazing and thank you for detailing it as well . My estimator who helped me with the process is very professional and went out of his way to do a little extra for us . Best experience I've had with a auto shop .keep up the great work guys .
1/27/2017
Kenny G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional and great customer service
1/21/2017
Gary Z. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I was a bit disappointed that my emergency brake was apparently not working properly when I brought the car in for repairs on January 2nd but no one informed me of that when I came to pick up the car.
Upon getting into the car at AutoWerks I thought the brake was on and when I went to release it the handle came out.
This has been repaired at Mercedes of Portland under warrenty on January 13th.
Otherwise the work done on my car by Auto Werks was good.
However When I got home this evening and looked at the car in my garage I discovered a bubble in the Mylar on the left side at the crease of the hood.
Please contact me to discuss.
Gary Z
1/14/2017
Joshua C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Lenne, Xavier, and the rest of the team continue to surpass all expectations both in customer service and repair. Another great job! Thanks.
12/31/2016
Romelia S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you for the service.
12/28/2016
Arthur F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The new paint looks very nice; it's a relief to have quality work done. Thank you for all of your extra effort to make sure the Mercedes now looks like it was intended. I appreciate your diligence in getting it completed to our satisfaction.
12/22/2016
Krystle C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank You for your quality work and wonderful customer service!
12/10/2016
David G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Mike was great to work with everybody there made our experiences excellent. Thank you
12/9/2016
Paul T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job. You guys always exceed my expectations.