Considering what happened, the accident, B&S Hacienda was a fantastic experience every step in the process. Professionals, all!
7/26/2017
Richard G. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Everyone I dealt with was helpful, knowledgeable and friendly. The process was easy and the e-mail updates from the shop were appreciated. My car was ready for pickup while I was out of town and it was washed twice since it had gotten dusty before I picked it up. Above & beyond the call! Thanks!! Rich Gordon
7/25/2017
Paul D. VERIFIED CUSTOMER
Vehicle Make : BMW
High quality body repair work and superb customer service! Very Happy with the work done on my car. Thanks to Ed Dizon and staff.
7/22/2017
Nitin B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Bob was a pleasure to work with. I was getting regular updates and follow ups.
7/20/2017
Sonia V. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I spilled an entire cup of coffee with sugar & cream in my vehicle at the time of the collision. I wiped down & cleaned it to the best of my ability. The interior of my vehicle was supposed to be cleaned and detailed. I picked up my car & there were coffee spots in random places in my vehicle. The cover to the lighter/ashtray area was stuck closed from the crusty coffee. There was spilled coffee on my floor mat. You had my vehicle for about 28 days. I was disappointed and less than satisfied.
7/19/2017
Xiang P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very professional service from Bob at B&S Hacienda in San Ramon. The car was repaired and delivered on time with high quality work. Completely satisfied!
7/19/2017
Adeela H. VERIFIED CUSTOMER
Vehicle Make : Acura
I worked with James Stephens at San Ramon center. He's very professional and courteous.There were a couple of hiccups beyond his control. Overall it was an excellent experience.
thank you!
7/18/2017
Sariah W. VERIFIED CUSTOMER
Vehicle Make : Nissan
They weren't very good at giving updates on my vehicle. Whenever I wanted an update I had to call in myself. When I picked up my car at the time they said it would be ready, it wasn't and I had to wait for almost an hour. They didn't clean it all the way and it seemed like it was a rushed job. Other than that they were really friendly and kind!
7/12/2017
Ron S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Good job finished on time as per bob.
7/6/2017
Elston Q. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great communications and customer service. Also great work!
7/1/2017
Jennifer B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you for your professionalism and helpful attitudes! Would definitely recommend your shop!
Thanks!
7/1/2017
David P. VERIFIED CUSTOMER
Vehicle Make : Tesla
I spoke with Ed about the concerns I have. If you need more details, you can reach me at ****-****-xxxx
6/29/2017
Jason C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Really proffesional fast and i like the work done by the shop.
6/28/2017
Lance M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Rear Bumper Cover on 2015 Outback now looks perfect. The paint applied by B&S last November had suddenly started to peel at the edge. Great experience with Ed Dizon. I was expecting to have to argue my case when I initially took it in last week but Ed said it would be repaired under B&S Warranty with a rental car provided as soon as he saw the peeling. Ed explained that Bumper Cover would be removed, all paint sanded off, repainted, and a new black plastic step pad provided. Bumper Cover looks pefect; B&S is highly recommended as I did online after original Bumper Cover replacemant back in November.
6/17/2017
Natalie C. VERIFIED CUSTOMER
Vehicle Make : Lexus
James S. was super helpful! He dealt with my adjuster, so I didn't have to deal with him.
And my car looks fantastic!
6/9/2017
Aurelio C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The entire team was top notch. I was kept informed of all progresss and I was even helped with my own insurance company and rental car company as well.
6/8/2017
Edgard C. VERIFIED CUSTOMER
Vehicle Make : Lexus
I really liked to receive updates of the repairs. I also liked that the work was completed before expected and I could leave the rental in the repeir shop. Thanks!
6/7/2017
Jeannine D. VERIFIED CUSTOMER
Vehicle Make : Audi
My car looks like new and I hope it stays that way. My only suggestion,
is if I need repair work again, to please call my home phone or email me.
There was a phone message on my cell phone, which I didn't see until too
late to pick up my car. With the holiday weekend, I had to be without the
car until Tuesday.
Thanks for the repair. Jeannine D
6/5/2017
Mina G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ed was great and easy to work with! He kept me in the loop every step of the way! Lovely job.
6/1/2017
Martin L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for your excellent work, especially taking care of all the insurance related headaches for me. I appreciate everything you have done for me. Thank you and keep up with the good work.